11 Quick Solutions To Fix Vudu Playback Errors On Any Device

The method for fixing a playback error on Vudu depends on the cause. It may be as simple as updating the app or drivers or clearing the device’s cache. For more complex cases, reinstalling the app/browser or resetting the device may be necessary.

Troubleshooting Prerequisites

Check the Vudu Status.Relaunch the Vudu app or browser.Re-log into the Vudu app or website.Cold restart the device and router.Remove any external displays from the device.

Outdated versions of the Vudu app, browser, drivers, OS, and related services can cause compatibility issues and result in playback errors. Update these components to their latest versions to resolve such issues. You can also try updating Android WebView (Android Only) If you are on a Windows PC, try updating drivers.

2. Clear the Cache of the Device

A corrupt device cache can hinder the Vudu app from correctly utilizing the stored temporary data for playback. Clearing the cache can solve this issue. For PS5: For Android devices, refer to the “How to clear Android cache?” guide.

3. Re-add the Devices to Your Vudu Account

Vudu accounts have an 8-device limit. Exceeding this limit can cause playback errors. Similarly, bugs that result in misidentification of device types within the Vudu system can also be problematic. Removing and re-adding the device to your Vudu account can resolve these issues.

4. Change the Device Country or Region

Vudu may display a playback error if there’s a mismatch between the country settings on your device and the country on your Vudu profile. Changing the device country or region to match your Vudu profile can resolve this issue. The following example demonstrates the process on an LG TV; if you have a different TV, consult the manual for specific instructions. Note: Do not change the region settings if they currently match your actual location, as this could violate Vudu’s terms of service and potentially result in your account being blocked.

5. Change the Network Settings of the Device

Suboptimal network settings could result in playback errors on Vudu. Adjusting the network settings to better align with Vudu’s requirements can solve these issues. Incorrect DNS settings or problems with DNS servers could cause your device to fail to connect to Vudu’s service, leading to playback errors. For Xbox:

6. Try the 2.4 GHz Network Band

7. Try the Other Network Type

8. Try Another Network

9. Enable Stereo in the Device Audio Settings

Incompatible audio settings may cause playback errors in Vudu. Enabling Stereo in your device audio settings can address these inconsistencies. For Chromecast:

10. Disable HDR in the Device Settings

Turning off HDR (High Dynamic Range) could help troubleshoot playback errors on Vudu, particularly where HDR content isn’t playing back correctly due to hardware limitations, software issues, or misinformation. Disable HDR by following these general steps, noting that the specific process may vary depending on your device:

11. Change the Playback Settings of Vudu or the Device’s Resolution

If Vudu’s playback settings or your device’s resolution are not ideal for your setting, this could result in playback errors. Modify either Vudu’s playback settings or the device’s resolution to correct this.

Change the Playback Settings

Change the Device’s Resolution

For Firestick:

12. Reinstall the Vudu App or Browser

A playback error may occur if the Vudu app’s core components are corrupted or when an update does not properly patch the existing installation. Reinstalling the app or browser can fix this issue. For Android devices: Back up any important information before you proceed. To reinstall Chrome on a Windows PC:

13. Restore or Reset the Device to the Factory Defaults

A Vudu playback error might occur if the OS on your device has become corrupt or if a recent update wasn’t applied correctly. Restoring or resetting the device to factory defaults might help. Be sure to back up any data on your device or ensure it is fully charged if it’s a portable device before attempting a reset. For Xbox:

Here are some solutions if you encounter playback issues while using a browser: