The problem can be caused by a number of reasons, such as an issue with the Microsoft account, or outdated operating system. Below, we have discussed different troubleshooting methods you can try to resolve the problem in no time.
1. Start With Basic Troubleshooting
Before you head over to the troubleshooting methods below, we recommend starting with two basic steps; restarting the computer and updating the system to the latest build. A restart can fix certain problems, like software crashes or temporary glitches. Additionally, it can be used to update system components and clear the computer’s memory which can also resolve problems. If restarting does not do the trick, then the next thing that we recommend is updating the system. It’s common for Windows updates to include security patches that fix vulnerabilities in the operating system, thereby protecting you from malware and issues like the one you’re experiencing right now. Here is how you can do that: In case none of these do the trick for you, move to the next method below.
2. Delete Parental Control Settings
The problem can also be caused by a corrupted or conflicting setting. By deleting the parental control settings, you will reset the family security app to its default settings and remove any corrupted or conflicting settings, thus resolving the error in the process. However, deleting parental control settings will also remove all the rules and restrictions you’ve previously set up, so once you reset your device, you’ll have to set them up again. Here is how you can delete these settings:
3. Add the Microsoft Account Again
There is a possibility that your child’s Microsoft account on their device has expired or is simply not working properly. This results in the device not sending activity, causing errors and issues like the one you are experiencing. If this scenario is applicable, then signing in with the Microsoft account again can fix the issue for good. Here is how you can proceed: Once this is done, we will add the child’s account back again in the Family Security website. Here is how you can do that: Hopefully, once the accounts have been re-added, the issue will no longer appear again.
4. Revert to Windows 10
If the issue started appearing after upgrading to Windows 11 and the troubleshooting methods are not working for you, you have the option to revert to Windows 10 till Microsoft releases an official fix for the problem. Follow these steps to proceed: In case your device came with Windows 11 pre-installed, you will see two options in the Recovery window; Reset PC and Restart now. In this case, we recommend that you proceed with a clean installation of Windows. Performing a clean installation means formatting or installing the operating system on a new hard drive. As part of this process, all files, programs, and settings on the hard drive will be deleted, and then Windows will be reinstalled.
