The most common reason for this is that Ubisoft’s servers are down, either for maintenance or due to unexpected problems. Other possible reasons include network setup issues like DNS problems or firewall restrictions on your end. In this article, we will discuss different ways to solve this problem.
1. Check the Time and Date on Your Computer
If your computer’s clock is not set correctly, you might get errors because the time on your computer doesn’t match the time on Ubisoft’s servers. This time difference can mess up the secure connection needed to check your login or game access. To fix this, make sure your computer’s time and date are correct. This will help your system connect properly with Ubisoft’s servers and might solve the problem.
1.1 From Settings
1.2. From Control Panel
2. End a Faulty Process in Task Manager
Sometimes, background apps can cause problems with Ubisoft services and lead to errors. You can fix this by using Task Manager to stop any apps that are not working properly. This helps reset any apps that might be blocking Ubisoft Connect or causing issues.
3. Uninstall Hamachi
LogMeIn Hamachi, a VPN tool, can sometimes cause connection problems with Ubisoft Connect. Removing Hamachi might help solve these issues by clearing up any network conflicts that are stopping Ubisoft services from working correctly.
4. Disable IPv6
Turning off IPv6 can help fix connection problems when Ubisoft’s services have trouble with network settings. IPv6 is a newer internet protocol that not all services support yet. By turning it off, your system will use IPv4, which is more widely used.
5. Use Static IP and DNS Addresses
Using a static IP and DNS address can help make your connection to Ubisoft’s servers more stable. Instead of using automatically assigned network settings, which can cause problems or slowdowns, this method provides a more steady and reliable connection. It also avoids DNS problems, making communication between your system and Ubisoft’s servers quicker and more accurate.
6. Reset Your Hosts File
If you have trouble connecting to Ubisoft services, resetting the hosts file might help fix it. The hosts file guides your computer to the right servers. If it has been changed, your connection might not go where it should, leading to this error. Resetting the hosts file puts the settings back to default, which can fix any mix-ups blocking access to Ubisoft servers.
7. Run SFC
Running the System File Checker (SFC) checks your computer for broken or missing files that might be causing errors. Ubisoft services need some of these important Windows files to work properly, so if they’re damaged, it could cause connection or service issues.
8. Perform a Network Reset
A network reset clears out hidden network problems that might be stopping you from connecting to Ubisoft services. It removes any conflicting settings or temporary hiccups in the network setup, which often fixes connection issues.
