This often happens because the LAN controller is turned off in the BIOS, or because the chipset or management engine drivers are not installed yet. These drivers need to be installed before you can add the LAN driver. Now that you know the causes, let’s discuss the solutions.
1. Download the LAN Driver from the Asus Website
If you are using the drivers from the CD that came with your Asus Motherboard and the LAN or Wi-Fi Driver is not installing, one possible reason is that the file on the CD may be corrupted. Fortunately, you can solve this by downloading the LAN Driver file directly from the Asus website. Before you do this, you’ll need to know the exact model of your motherboard.
1.1. Finding the Model of Your Motherboard
To find your motherboard model, you can either check the manual that came with your motherboard or use the System Information tool on your PC. To use System Information, follow these steps:
1.2 Downloading the Driver File
Now that you know your exact motherboard model, you can go online and download the correct drivers. Since your system doesn’t have internet access because the LAN Driver isn’t installed, here are three ways you can get the file:
Option 1: Connect your phone to your PC with a USB cable and enable USB Tethering on your phone to share your mobile internet connection. You’ll find this option in your phone’s settings.Option 2: Download the driver file onto your phone and then transfer it to your PC using a USB cable, or Bluetooth if your motherboard supports it.Option 3: Use a USB flash drive or portable SSD/HDD and another computer with internet access. Download the drivers, copy them to the USB drive, and then transfer them to your PC.
Once you’re ready, follow these steps to download the driver:
1.3. Installing the Drivers
Once you’ve downloaded and transferred the zip file to your PC, you can install the drivers. The easiest way is through Device Manager. Here’s how: Once the driver is installed, restart your PC. After restarting, your Ethernet or Wi-Fi should work without any issues. If you still see an error message during installation, your drivers might not be compatible with your current version of Windows. If that’s the case, try the next solution below.
2. Update Windows to the Latest Version
Before you start, check which version of Windows you are currently using. If you’re already on the latest version, your operating system is not the problem. To check your Windows version: Press Windows Key + R, type winver, and press Enter. As of September 2023, the latest versions for Windows 10 and Windows 11 are 22H2. If you are on an older version, follow these instructions. If your system is up to date, skip to the next solution. To update your Windows, use the Media Creation Tool. You’ll need an active internet connection for this tool to work, so use USB Tethering if you need to, or another PC. The Media Creation Tool helps you download an ISO file of the latest Windows update, which you can then use to upgrade your system. Follow these steps to use the Media Creation Tool: Now, transfer the ISO file to your PC using a USB drive or other portable storage device. Once done, right-click the ISO file, pick “Open With”, and select Windows File Explorer. After mounting the ISO, update your Windows by following these steps: Note: While this process is generally safe, it’s a good idea to create a System Restore Point beforehand. This helps you recover if there are any unexpected issues, like a power failure during installation. When installation is done, your PC will restart and your Windows will be updated. You can check by typing winver in the Run box to see your Windows version. Now, reinstall the LAN Drivers you downloaded earlier. They should install without any issue this time.
3. Contact Asus Support
If you still can’t install the LAN Drivers after updating Windows, there may be another issue with your system. The best step now is to contact Asus Support for further help. Asus has a skilled support team available 24/7. To get their assistance, visit this page, log into your Asus account (or create one), and click the “Proceed to Chat” button. Let the support expert know exactly what’s happening and mention all the troubleshooting steps you’ve already tried. They will guide you through the next steps to solve your issue.
