The most common reason is that your computer does not have the right version of the Microsoft Visual C++ Redistributable, which the game needs. Other reasons can include blocked permissions, problems with your screen settings (like DPI scaling), or broken Game Manager files.
Contact Big Fish Games’ Customer Service
Because many people were slow to upgrade, some developers have also been slow to update their software to work well on Windows 10. Aside from waiting for the developer to release updates, the best step you can take is to contact them to let them know you want to use their products on Windows 10. Big Fish Games has created a customer service website that you can use to request Windows 10 support for your games, as well as for other questions or issues. Just fill in the contact form with your correct information and submit it. While there’s no guarantee that they will be able to fix the issue right away, letting them know about the problem shows them that their users care and want support on Windows 10. This is the best action to take if you want to do something proactive while waiting for them to update their games.
