This usually happens because Windows Hello’s stored data (in the Ngc folder) is damaged or not in sync. Other reasons include security rules set by your workplace or school, connected work accounts, or restrictions set in the registry or group policy. Now that you’re aware of the potential causes, let’s go through some steps that have helped other users fix or work around this problem:
1. Change the PIN or Fingerprint the Conventional Way
If your goal is to remove the fingerprint or PIN without setting up another sign-in method, please note that this is not possible on Windows 11. Windows 11 requires you to have at least one Sign-in option enabled. The Remove button will remain grayed out if you only have one active sign-in method. For example, the Remove button for your PIN will stay unavailable until you add a different sign-in option (like Facial Recognition, Fingerprint, or a Security Key). If you want to stop using your PIN or Fingerprint, you’ll need to set up an additional way to sign in. Below are step-by-step instructions to set up a new sign-in option and then remove your current one:
2. Remove PIN or Fingerprint Requirement by Using a Local Account
If you want to completely remove all sign-in options like PIN or Fingerprint, you will have to switch to a local account. We generally don’t recommend this unless you really need to, as it can limit the functionality of some built-in Windows features (like Windows Update and the Microsoft Store). If you still want to remove your PIN or Fingerprint sign-in, you’ll need to set up a local account with a password instead. Keep in mind, this means you’ll need to stop using your Microsoft account on your PC. Important: This method isn’t available if you’re enrolled in the Windows Insider program. To change from a Microsoft account with PIN or fingerprint to a local password, follow these steps:
