Since we have discussed the causes, let’s look at the solutions to this issue.
1. Clear Cache
The cache files are temporary files that applications create to access data frequently, such as login details, and unsaved data. This allows the applications to retrieve data more quickly than fetching it from the server. Over time, the cache data becomes corrupted, resulting in a black screen or launching issues. Therefore, we always recommend starting troubleshooting by clearing the cache data to ensure that there is no corruption in the cache files that could cause the issue. Note: This won’t affect your game data unless you have unsaved data in the cache files.
2. Update EA Desktop via EAUpdater.exe
Outdated EA application often result in issues with not launching or a black screen. By updating the app, you ensure that your communication with the server is smooth and you have updated files and features. Additionally, when you update the game, you replace the old files that might be corrupted, causing the issue.
3. Enable Beta: Use Unicode UTF-8 for Worldwide Language Support
Many applications need to access certain files to run properly. If the application struggles to access these files, it can lead to application startup issues. Enabling this setting helps applications read file paths accurately, even those with special characters. However, changes to system settings may impact other applications. This solution has worked for many users, so it might work for you as well.
4. Repair the EA App
If you have the latest version of the EA app, you should try to repair it. Repairing the app will replace the old or corrupted files that may be preventing the app from launching. Lastly, if the problem persists, reinstalling the application may help resolve the issue, especially if the files are corrupted and need to be replaced.
