In other cases, the error may stem from corrupted login credentials, expired sign-in tokens, or a mismatch between your device and your organization’s account system (such as Microsoft 365 or Azure AD). When Windows fails to verify your device or user identity correctly, this error appears. Since this is a sign-in verification issue, the solution involves restoring trust between your device and your account system. Below, we’ll walk through the steps to resolve it.
1. Disconnect and Reconnect Work or School Account
This error often results from corrupted authentication tokens, expired cached credentials, or mismatches between your device and your organization’s identity system. Disconnecting and reconnecting your work or school account helps reset the authentication process, clearing invalid or outdated credentials. This method establishes a fresh trust relationship between your device and your organization’s sign-in infrastructure, resolving issues related to stored authentication data.
2. Clear Cached Credentials from the Windows Credentials
Windows Credential Manager stores authentication data used by applications, including work or school accounts linked to Microsoft services. Corrupted or outdated credentials here can interfere with secure logins, especially when system identity verification fails. Manually clearing cached credentials ensures Windows initiates a fresh authentication cycle upon your next sign-in, resolving conflicts related to expired tokens or mismatched account data.
3. Remove and Re-add Device in Azure or Microsoft 365 Portal
This error is often linked to device registration issues in Azure Active Directory (Azure AD) or Microsoft 365. It may occur if a device is incorrectly registered, listed multiple times, or blocked due to recent policy changes by your organization’s IT administrators. These inconsistencies can prevent successful authentication, triggering the “Something Went Wrong” error. Removing the affected device from your Azure or Microsoft 365 account and re-registering it creates a clean directory entry, often resolving trust or identity mismatches. If the issue persists after re-registration, contact Microsoft Support. Their technical team can investigate deeper directory conflicts or policy-level restrictions that may not be visible from the user side.
