In this guide, we will show you the methods to follow when the MSinfo32.exe tool fails to collect your system’s information.
1. Temporarily disable security software
Although the Windows defender firewall is responsible for providing your system with protection, it will cause issues with certain programs and tools from running properly. Therefore, you must disable the Windows Defender Firewall temporarily if it is active on your system. You can do that with the steps listed below:
2. Create a new user account
When the error still exists, you must check the same issue using a new user account. Creating a new user account will log you into your system with a different set of information. This allows your system to properly transfer its information to the MSinfo.exe tool and thus it will not face issues while collecting information from the system.
3. Reset the Windows Management Instrumentation Repository
The Windows Management Instrumentation Repository is responsible for storing static data. When the MSinfo.exe tool fails to collect your system’s information, it is due to corruption in the Windows Management Instrumentation Repository. To prevent this error from occurring, you must reset this repository. Below are the step-by-step instructions to perform this method:
Stop the WMI Service and Reset the WMI Repository
4. Re-register the WMI Components
WMI components consist of the .DLL and .EXE files of WMI. When these components get corrupted, they automatically get unregistered which causes such errors to occur. Therefore, you must re-register them to allow MSinfo.exe to collect your system information.
5. Run the Microsoft Hotfix
Microsoft launches its updates through three methods one of which is Microsoft Hotfixes. Using these Hotfixes, you can fix the majority of the bugs and issues found in your Microsoft system. This method is mainly used for fixing software components while keeping server stability.
6. Run the repair install tool
A repair install is a tool in Windows that allows you to install Windows over an already installed version of Windows on your hard drive. This tool is mostly used to repair system files and other applications that are facing bugs and issues with their performance. You can use it to repair the error to fix the error while preventing your system files from being collected. However, do note that, since this method requires you to perform an im-pace upgrade, you must perform it as a last resort in case none of the methods above work for you.
