The main cause is using an older Windows 10 build, while other causes include unfinished Windows updates or GPU features that are not supported. Now that you know the potential culprits, here’s a list of methods to help you identify and fix the problem:
1. Check the Minimum Requirements
Before blaming anything else, first make sure your PC is powerful enough to run the game. Keep in mind that the Microsoft Store can prevent you from downloading the game if it detects your computer does not meet the minimum requirements. Here are the minimum system requirements for Forza Motorsport 6: Apex:
CPU: Intel Core i3-4170 @ 3.7 GhzRAM: 8 GBOS: Windows 10 64-bit version 1511VIDEO CARD: NVIDIA GeForce GT 740 / Radeon R7 250XPIXEL SHADER: 5.0VERTEX SHADER: 5.0FREE DISK SPACE: 30 GBDEDICATED VIDEO RAM: 2 GB
If you’re unsure whether your PC meets the minimum requirements, you can use a service like Can I Run It to automatically check if your computer is strong enough to run the game. To use this service, type the name of the game in the search bar, click Can You Run It, and allow the necessary permissions so the utility can check your configuration. Note: If this is the first time you’re using this service, you’ll need to download an executable and run it to install the Detection app. If you don’t want to use a third-party utility, you can also check your PC specs from an elevated Command Prompt. To do this, press Windows key + R to open a Run dialog box. Next, type ‘cmd’ inside the text box and press Ctrl + Shift + Enter to open an elevated Command Prompt. Inside the elevated Command Prompt, type ‘systeminfo’ and press Enter to get an overview of your PC configuration. Note: If your PC doesn’t pass the minimum requirements, that’s why the Microsoft Store doesn’t allow you to download the game. In this case, the only solution is to upgrade your hardware.
2. Reset the Microsoft Store component
This problem can also occur if the Microsoft Store is affected by local corruption (most likely in its cached data). Several users dealing with the same issue confirmed they managed to fix it by resetting the entire Microsoft Store component. This allowed the Store to detect the hardware correctly and let them download the game. You have two ways to reset the Microsoft Store:
Reset the Microsoft Store from the Windows 10 Settings menuReset the Microsoft Store from an elevated CMD prompt
Use the sub-guide you’re more comfortable with:
2.1. Reset Microsoft Store via Settings Menu
2.2. Reset Microsoft Store via CMD window
3. Disable the Integrated Graphics Card (if applicable)
If you have a laptop with both a dedicated GPU and an integrated GPU, the Store’s requirement check might only detect the integrated GPU and treat it as your main graphics card, which can block the download. Several users fixed the problem by disabling the integrated GPU, forcing Windows to use the dedicated graphics card by default. This is worth trying if resetting the Microsoft Store didn’t help.
4. Install every pending Windows update
A key requirement you shouldn’t miss if you want to download this game is the Windows 10 Anniversary Update. It usually installs automatically unless updates are blocked or you’ve just clean-installed an older build and Windows Update hasn’t finished yet. Several affected users who couldn’t download Forza Motorsport 6: Apex were able to do so after using Windows Update to download and install every pending update.
5. Plug in an Xbox controller (if applicable)
This isn’t a fix, but it’s a simple workaround that has helped many users download the game when other methods failed. If your PC meets the minimum requirements and nothing above has worked, plug in an Xbox controller (Xbox 360, Xbox One, or Xbox Series X) via USB, then try the download again. It sounds odd, but many users confirmed this made the Microsoft Store recognize that the computer is capable of running the game. Note: After you plug in the controller, restart the Microsoft Store app and see if the GET button becomes available.
6. Download the game from My Library (if applicable)
If you’ve played the game on this computer before and your Microsoft account owns the license, you can download it from the My Library section instead of the Gaming tab. This method has worked for many users who had previously redeemed the game.
