To help resolve this error, we’ve prepared a guide to walk you through the potential causes and fixes.
1. Repair the Game Files
When you encounter this error, your first step should be to repair your game files. Incorrectly downloaded or corrupted files can lead to various errors, including the EXCEPTION_ACCESS_VIOLATION Error. Fortunately, Steam, Epic, and the EA App include built-in file repair features that automatically detect and fix erroneous files. Follow the steps below to repair your game files. Steam: Epic Games Launcher: EA App: The launcher will scan your game files for any issues and automatically repair them.
2. Disable Overlays
Overlays from various applications can lead to game errors due to compatibility problems. Disabling these overlays could be the key to rectifying the error. NVIDIA GeForce Experience: Steam: Discord:
3. Update Your Graphics Card Drivers
Latest GPU drivers are essential for optimal game performance and error prevention. If your GPU drivers are outdated, they may be causing the error. Note: If you’re unsure of your GPU model, follow this guide to identify your graphics card. Before updating your drivers, it is crucial to uninstall older versions to prevent conflicts. NVIDIA users can use Display Driver Uninstaller (DDU), while AMD users may use AMD’s Cleanup Utility. After restarting, download and install the latest GPU drivers from the manufacturer’s website. See this guide for assistance with the installation process.
4. Launch with DX12
The game might default to DX11, which could lead to compatibility issues. Forcing the game to launch with DX12 may fix the error.
5. Delete the Config Folder
The config folder holds essential game information, but corrupt data within could lead to crashes. Deleting this folder will prompt the recreation of a fresh one the next time you play.
6. Contact EA Support
If none of the above solutions work, reach out to EA Support. They provide the option for live chat with a Support Agent, enabling real-time assistance.
