This issue may be due to a service problem on Microsoft’s end or incorrect contact information. If you haven’t set up an alternative verification method for your account, the error will still prompt you to try another verification method. You can try these solutions to resolve the issue.
1. Login From Your Phone in Incognito Mode
Logging in from your phone using incognito mode on a different network can help bypass potential issues such as cached data or browser-related errors. Since this solution worked for many affected users, it’s a good first step to try.
2. Use a Different Internet Connection
If the first solution doesn’t resolve the issue, switching to a mobile network or another internet connection is highly advisable before moving on to the next step. This can bypass network-related issues such as connectivity blocks or ISP-related problems that might be preventing the verification process from working properly.
3. Clear the Browser Cache Data
An outdated or corrupted browser cache connected with the Microsoft website can interfere with the verification process and prevent it from working properly. By clearing the browser cache, you ensure that the browser fetches fresh data for an error-free login experience.
4. Use a Different Browser
Verification issues are often caused by bugs, corrupted cache, or extension conflicts, so it is highly recommended to switch browsers to complete the verification process. This is the best way to bypass browser-related issues that might be interfering with the verification. There are many different browsers available, and we recommend using Firefox on a PC and UC Browser on a mobile device.
5. Contact Microsoft Support
If you are still facing this issue, it is a good idea to contact Microsoft for further guidance. The support team can provide solutions to this issue. Meanwhile, you can try resetting the network settings or changing the DNS settings. We recommend trying both solutions while waiting for a response from the Microsoft team.
