The most common reason for this is that your subscription has expired or been cancelled. Sometimes, this happens if your game license was removed because you changed your region or lost access to a shared account. This error may also appear if the account that originally bought the game isn’t signed in, or if that account isn’t set as the “home Xbox.” In this article, we will discuss different way to solve this error.
1. Renew Your Gold Subscription
Before trying other fixes, make sure your Xbox Live Gold subscription is still valid. You might see this error when trying to access a game that was included for free with your Gold subscription. Remember, you only have rights to play these games as long as your Gold subscription is active. If you’re unsure whether your Gold subscription is current, follow these steps to check on your Xbox console:
2. Verify the Status of Xbox Live Servers
A problem on Microsoft’s servers can also prevent your console from verifying game ownership. If your subscription is active, the next step is to make sure there isn’t a bigger outage or service problem. Fortunately, Microsoft provides official resources to check if Xbox Live is experiencing any issues. Start by visiting the official Xbox Live status page to see if there are problems with the Core Services. If any important services are down, you should also check the Twitter account of Xbox Support for updates on outages or maintenance. Note: If other users in your area are having the same issue, you’ll need to wait for Microsoft to fix the problem on their end.
3. Perform a Power Cycle on Your Console
This error can also happen because of a temporary glitch or a firmware issue that makes your console think your Gold subscription is expired when it’s not. If you’re sure your subscription is active, try power cycling your Xbox. This step clears any old data from the power capacitors and can resolve temporary problems.
4. Reinstall the Game Causing the Error
If you only see this error for a specific game you bought digitally (not through the Gold program), you might be facing a license issue. Xbox One doesn’t have a direct way to restore licenses like the PS4, so you’ll need to reinstall the game to refresh your license. If the problem continues, move to the next step.
5. Contact Microsoft Support
If none of the above solutions worked and you’re sure your Gold subscription is still active, you should reach out to Microsoft for help with the 0x803f800b error. In the new pop-up menu, select Games & Apps, then choose I can’t play a digital game under What is the issue. Next, select Xbox One as your platform and click Next. Then, click Choose your account, sign in, choose your preferred contact method, and wait for a Microsoft agent to assist you. When a support person contacts you, they’ll verify your account and help resolve the problem.
