The most common reason is security tools on your network, such as SSL inspection or WebSocket blocking, especially if you are using a work or school internet connection. Other possible causes include firewalls that block connections, an outdated browser version, or if certain Asana web addresses like *.asana.com or d3ki9tyy5l5ruj.cloudfront.net are blocked.
Pre-Requisite
1. Update Google Chrome
Asana does not support outdated versions of Google Chrome. If you’re using an old version while Asana requires the latest, it may not work properly. Updating Chrome to its latest version can often solve the problem.
2. Switch to Another Network
Your Internet Service Provider (ISP) may restrict access to certain sites or services, which can stop Asana from working in Chrome. To find out if this is the problem, try switching to a different network (even temporarily).
3. Change Date and Time Preferences
If your computer’s date and time are incorrect or not set up properly, Chrome may block some services — including Asana — as a security measure. Fixing your date and time settings can resolve this issue.
4. Temporarily Turn Off Antivirus and Firewall
While antivirus and firewall programs protect your computer, they can sometimes block websites or apps like Asana. Turning them off temporarily can help you check if they are causing the issue. Warning: Changing your antivirus or firewall settings can make your computer vulnerable to threats. Only do this if you understand the risks, and turn the protection back on after testing. is enough. If not, consider using different security applications.
5. Clear Chrome’s Cache
Your web browser stores pieces of website data (cache) to load pages faster. Sometimes, this cache becomes outdated or corrupt, which can prevent websites like Asana from loading. Clearing your browser’s cache can often fix the problem.
6. Disable Chrome’s Extensions
Chrome extensions add extra functionality, but some may conflict with websites like Asana. Disabling extensions can help you identify if one of them is causing the problem. Now try using Asana in Chrome again. If it works, re-enable your extensions one at a time to find out which one is causing the issue. Once you identify the problem extension, try updating it or find an alternative.
7. Use Asana in Chrome’s Incognito Mode
Asana might not work in Chrome because of issues with saved data, login credentials, or cookies. Incognito Mode allows Chrome to run without using your saved settings or cookies, which can help you determine if that’s the issue. See if Asana loads correctly in Incognito Mode.
8. Reset Chrome to Factory Defaults
Wrong browser settings or a corrupt installation can stop Asana from working. Resetting Chrome will return it to its default state but will remove your saved settings. Do this only if the other solutions have not worked. Try accessing Asana in Chrome afterward.
