Before diving into account management, try the following quick fixes:
Restart your router: This refreshes your network connection, clears temporary routing issues, and may assign a new IP address—helpful for reestablishing communication with Ubisoft’s servers.Log out and back into Ubisoft Connect: This forces the app to refresh your session, reauthenticate your credentials, and reload any outdated or corrupted account data.
If these steps don’t work, proceed to unlink third-party accounts starting with Twitch, which appears to be the most common trigger for this error.
1. Unlink Twitch from Your Ubisoft Account
Since a linked Twitch account is one of the leading causes of this error, begin by disconnecting it from your Ubisoft account. Many users have resolved this issue by removing third-party connections—especially Twitch—even when Ubisoft’s servers were running normally. This suggests strongly that the error is caused by account linkage conflicts, not by server outages.
2. Unlink Other Third-Party Accounts
3. Contact Ubisoft Support
If the issue persists after unlinking third-party accounts, it’s best to contact Ubisoft Support for personalized assistance. Their support team can investigate deeper account-level problems and provide targeted fixes.
