The most common reason is that the Windows Management Instrumentation (WMI) service isn’t working right. Other things that can cause this problem include leftover app data, stuck background programs, or your firewall blocking the app.
1. Delete Existing Battle.net Files
If Battle.net’s application files are already present on your system, you may experience installation or update issues. Removing these files completely and performing a clean installation can often fix the issue. Sometimes, leftover files from previous installs can prevent the application from installing properly.
2. Power Cycle Your Router
The next solution is to power cycle your router, as recommended by Battle.net. Power cycling simply means unplugging your router from its power source for a short period, which can clear any temporary bugs or overheating issues that affect your network speed and cause the Battle.net installer to get stuck. Follow these steps:
3. Restart Battle.net-Setup.exe
Restarting the Battle.net installer can also help, especially if it’s stuck at 0% during installation. Sometimes Windows may not be providing a stable connection to the installer, and restarting it can solve this problem.
4. Allow Battle.net-Setup.exe Through Firewall
According to Battle.net, your firewall or even third-party router software may interfere with the installation and prevent it from completing. To resolve this, either turn off the firewall temporarily or allow Battle.net as an exception.
5. Run Battle.net Setup as Administrator
Not running the installer with administrator privileges can also cause installation issues. Administrator rights allow the installer to make the necessary changes to your system without being blocked by Windows or other security tools.
6. Disable Antivirus or Windows Defender
If you’re still having trouble, try disabling Windows Defender or any third-party antivirus software. Sometimes, antivirus programs can interfere with the installation or update process by blocking required files.
7. End Idle Applications
Some background applications may use a lot of your internet bandwidth, preventing Battle.net from downloading or installing properly. Make sure to close or end tasks for unused applications.
8. Use Google DNS
Google DNS is a free service by Google to make connections faster and more reliable. Sometimes, changing to a public DNS can resolve issues with the Battle.net installer. Here’s how to set Google DNS:
9. Reset Network Settings
If the problem still exists, it may be due to incorrect network settings. Resetting your network settings restores all network options to their default values and can fix issues caused by customizations or errors.
10. Change Battle.net-Setup.exe Priority
By default, applications run at normal priority. Raising the priority for the Battle.net installer lets Windows assign more system resources to it, which may help if the installation is lagging.
