The most common cause is turning on pairing mode the wrong way—press both touchpads while the buds are in the case until the light flashes—while other causes include problems from active connections on other devices.
1. Update Windows and Device Drivers
Microsoft and 3rd party vendors keep updating their products to keep pace with new features and fix known bugs. If Windows or your drivers are outdated, your PC and Galaxy Buds may not work well together. Updating Windows and your drivers to the latest build may fix the issue.
2. Re-Pair the Galaxy Buds
A temporary glitch in the Bluetooth modules can cause connection problems. Re-pairing the buds often clears this up.
3. Select the Galaxy Buds as a Playback Device
If the buds pair but audio still plays through your speakers, the buds may not be set as the playback device. Setting them as the default device can fix this.
4. Set Startup Type of Bluetooth Support Service to Automatic
Windows relies on the Bluetooth Support Service for Bluetooth devices to work properly. If it’s not configured correctly, your buds may not connect. Setting this service to Automatic can help.
5. Enable the Audio Sink Service for The Galaxy Buds
Your Galaxy Buds need the Audio Sink service enabled to play audio on your PC. If it’s off, the buds may pair but won’t output sound. Enabling this service can fix the issue.
6. Reinstall the Bluetooth Drivers
You may face this problem if the Bluetooth drivers on your PC are corrupt or not set up correctly. Reinstalling the Bluetooth drivers can help. Before you start, download the latest Bluetooth drivers for your system (for your internal adapter or external dongle).
