The most common reason is that your Windows Credential Manager doesn’t have the right username and password saved for the My Cloud. Other possible reasons include problems with the network sharing settings called SMB, or Windows blocking access if you try to connect without a password.
1. Add a Windows Credential for your WD My Cloud account
The easiest and most effective solution is to add your WD My Cloud account as a Windows Credential on your computer.
2. Fix the issue using the Registry Editor
If Method 1 doesn’t work, you can try editing your computer’s registry—don’t worry, the steps are straightforward.
3. Network Reset
Many users in the comments have reported success with this method on Windows 10:
Follow these steps, and you’ll be on your way to accessing your WD My Cloud account again—no technical expertise required! For more help, feel free to check the official WD support page if you run into any other issues.
