Additionally, interference from third-party antivirus software or misconfigured network settings can also trigger this error. Now that we’ve identified the likely causes, let’s explore the solutions to fix this problem.
1. Use a VPN to Bypass Regional Restrictions
A VPN helps bypass regional or ISP-imposed restrictions that may be blocking GameLoop’s connection to its update or installation servers. Using a VPN changes your virtual location by routing your internet traffic through a different server where GameLoop is accessible without limitations. This can ensure a consistent and stable connection to Tencent’s servers, resolving Error Code 21.
2. Use the Incognito Tab
Using an incognito tab prevents cached sessions and outdated cookies from interfering with the installation or update process. It ensures the browser fetches fresh data directly from GameLoop’s servers instead of relying on previously stored files. In some cases, even if the installer downloads correctly, it may fail to function due to caching issues. The incognito mode ensures that download links redirect properly and establish a clean connection with GameLoop.
3. Perform a Network Reset via Command Prompt
Resetting the network can resolve misconfigurations that block server communication. This process clears your DNS cache and resets IP settings, helping restore GameLoop’s access to its servers.
4. Disable Third-Party Antivirus Software
Interference from third-party antivirus software is another possible cause of this error. Some antivirus tools mistakenly block GameLoop’s installer or its connection to the server. Disabling the antivirus temporarily can help determine if it’s the source of the problem. If none of the above methods work, try switching to a different browser. This can eliminate any browser-specific issues or conflicts caused by outdated cache or cookie data. Using a clean browser environment may resolve the connection problem and allow the installation to proceed without interruptions.
