1. Use Mobile Data
A quick and effective solution is to switch from WiFi to mobile data. This change gives you a new IP address, which may bypass regional restrictions applied by your internet provider and resolve the error.
2. Create a New Profile
If you’ve moved to another country or your gift card is from a different region, currency conflicts can trigger this error. In this case, deleting the existing payment profile and creating a new one aligned with the gift card’s region can help resolve the problem.
3. Use Mobile to Redeem the Code
Using a mobile device instead of a computer can resolve problems linked to browser cache, VPN settings, or autofill errors. The Google Play app automatically detects your location, making it easier to process redemptions without region mismatches.
4. Fill the “We Need More Info” Form
If none of the previous steps work, you can complete the “We need more info” form that appears during the redemption process. This form allows you to verify your payment profile by providing personal details, helping to resolve account-related issues that trigger the error.
