However, there are also other causes that could prevent the game’s installation, such as a weak network connection and interference from the Windows Firewall. It is always recommended to start troubleshooting by restarting the computer, as it fixes most of the errors that occur due to temporary bugs or glitches. Once you restart the computer, don’t forget to check the internet connection. You can restart your router and perform a speed test to ensure that the internet is working properly. After confirming all these points, you can proceed to the following troubleshooting methods.
1. Clear the Epic Games Cache
Epic Games creates cache files so that it doesn’t need to request data from the server every time you open it. Cache files contain the data that the application frequently accesses or that the user requires. The application creates cache files to reduce loading time, since requesting data from the server every time can increase it. Therefore, if the Epic Games cache files become corrupted, it could lead to error code II-E1003. To clear the Epic Games cache files, follow these steps:
2. Verify the game files
You can also continue the download by verifying the game files. Verifying the game files will re-establish the connection between the server and Epic Games. This can also help if you have corruption in the game files, which prevents the installation. Thus, try verifying the game files by following these steps.
3. Run Epic Games as an administrator
The interference from the Windows Firewall could also be another reason for this error. Windows Firewall is used to monitor data coming in and going out, meaning it helps prevent malicious software by examining incoming and outgoing data. Therefore, it is possible that the downloading process is being blocked by the Windows Firewall. Thus, try running Epic Games as an administrator; this action tells Windows that the program is trusted and should not be blocked by the Windows Firewall.
4. Use Google DNS
Since this error may also be related to the network connection, we can try using Google DNS. It’s possible that your current DNS server is not working properly; hence, Epic Games continues to fail when downloading content from the server. DNS, or Domain Name System, is used to translate human-readable names into IP addresses before connecting applications to servers. If the DNS server is down, you may experience connectivity issues with Epic Games, which could lead to this error. Therefore, trying the Google DNS server might be a good idea, as it is faster, more secure, and more reliable. To use Google DNS, follow the steps:
5. Reset network settings
If your network connection is stable, you might have incorrect network settings, causing your internet connection to become unstable, which could prevent Epic Games from downloading the game files from the server. Therefore, try resetting the network settings, which will reinstall the network adapters and reset the network settings to default, such as Proxy and DNS settings. Follow the instructions to reset the network settings.
6. Reinstall the Epic Games
Lastly, you can try reinstalling the Epic Games Launcher. We have attempted every solution that could fix this error; unfortunately, nothing has worked for you. Therefore, reinstalling Epic Games is the final option that you can pursue from your side. Before reinstalling the Epic Games Launcher, you need to back up the games, as your games will also be uninstalled if you are using a default directory. First, back up the games, then reinstall the Epic Games Launcher. To do so, follow these steps: For more, Visit the official article of Epic Games on How to move an installed game.
