What’s even worse is that the prompt keeps reappearing no matter what. So what exactly causes this error prompt and how do you get rid of it? Read on to find out!
Why Does Microsoft SharePoint Wants to Use Your Confidential Pop-Up Appears?
You get the Microsoft SharePoint wants to use your confidential information prompt when using the Office app on your Mac. But what exactly causes it to pop up? For starters, the error mainly occurs due to moving the Office app package from its default location to a different one. It results in Microsoft failing to read the app package when required. An error within the Keychain app is another reason for the prompt to appear. Keychain is an encrypted container for all your account name and password credentials. If it encounters an issue, it may cause Microsoft and probably other applications as well to request access. The Office app cache can also get full or corrupt. When that happens, the program may malfunction or even crash. Strange errors are usually a sign of corrupted cache and data files.
Solution 1. Check Office Location
Starting with the most straightforward fix, check the location of your Office app if you continuously get the Microsoft SharePoint wants to use your confidential information alert on your Mac. Chances are that it has been moved to a new location. By default, it is located in the Applications folder (accessible via Finder). If it’s not there, move the app folder back to its original location and choose Always Allow when the alert prompt pops up. Many users were able to resolve this issue by following this step in Safe Mode. Here’s how to do it:
Solution 2. Force-Quit SharePoint Process From Activity Monitor
When you force-quit and relaunch a program, all its temporary data is erased, giving it a fresh start. So if that’s where the bug was hiding , it gets eliminated. Below are the steps you must follow:
Solution 3. Lock the Keychain Access
Restoring Keychain permissions for Office just might be able to resolve the stated issue. Here’s how to do it:
Solution 4. Clear Microsoft App Cache
As mentioned earlier, corrupted cache is another reason for getting Microsoft SharePoint wants to use your confidential information alert on your Mac. For this reason, it is recommended to clear all cache related to SharePoint and other Microsoft apps. Here’s how to do it: Check after relaunching the app to see if the issue persists.
Solution 5. Clear OneDrive Cache
Solution 6. Remove Keychains
Solution 7. Empty Kind Entry Box
Emptying the Kind box in Keychain Access in order to delete all Microsoft instances should prevent the continuous pop-up from appearing on your screen every time you try to launch an Office app. You can do so by following the steps below:
Solution 8. Change Keychain Password
Solution 9. Create a New User Account
Though not as convenient to create a new user just to be able to use the Office apps, this was the only solution that worked in some cases. You can try the same by following the steps below:
