If you’re just starting to troubleshoot this issue, the first thing you should do is update the app to the latest version and take advantage of the hotfix pushed by developers. The other major cause of this error is a VPN connection that gets rejected by the main NBA streaming server. If you are using the latest build and are getting the 7012 error, try offloading or reinstalling the app from the Settings menu.
1. Update the app to the latest version
If you don’t have the most recent version of the NBA app, you may still run into errors that were fixed in the most recent update. By now, the developers have fixed the design flaw that was triggering the 7012 at a widespread level, so you’ll end up making the experience way more stable if you start by updating the NBA app. Note: You might need to check your iPhone settings and free space if you discover that there’s a new version of the app available and the app never updated automatically. In order to do so, follow the next steps:
2. Offload NBA App
If you’ve already ensured that the NBA App is already updated to the latest version, another potential culprit that might trigger the 7012 issue with the app is corrupted cache data. This behavior is likely not something caused by your own doing – it’s due to a design flaw that facilitates the accumulation of corrupted cache data. To fix this, you’ll need to uninstall the NBA app and restart your iPhone before starting streaming again. Note: By offloading the app, you will delete the app’s program data, but at the same time keep any documents or settings that are associated with the app on your iPhone. It’s iOS’s equivalent of clearing the cache and data on Android. Here are the complete steps that you need to follow to Offload the NBA App: Note: The instructions below are universal and will work on every iPhone & iPad model running the latest iOS version.
4. Disable VPN (if applicable)
Due to licensing issues, streaming from the NBA application is restricted in certain territories. Because a sizable segment of users has tried to circumvent this restriction with VPNs and Proxies, the developers have added an additional layer that checks for an active VPN and terminates the connection if it finds one. So if you are using an active VPN in the US and you’re experiencing the YoSpace 7012 Error Code (The video cannot be played) error as you’re trying to watch a live stream or play a recorded event, this is probably the reason why. The fix, in this case, depends on how you’re using VPN on your iOS device. If you are using a standalone application, open it and look for the Disconnect button. Tap on it to make sure the VPN is no longer active before opening the NBA app once again. If you’re using the built-in VPN option, follow the instructions below to disable the active VPN using the Settings app:
3. Reinstall the NBA App
If offloading the app didn’t do much in your case and you’re not using an interfering VPN, the last thing you can try is to reinstall the app. You can do this by going into your iPhone Storage, searching for the NBA App, and deleting it from your device. Update: Reinstalling the NBA app is typically confirmed to be effective in scenarios where you previously side-loaded the app from outside the app store. This is a common practice if you live outside the US and the app is not available for download. However, keep in mind that if you are living outside the US and you replace the ‘region-free’ app version with the clean version, streaming might stop working if the geo-location check fails. If you want to proceed with the reinstallation process, follow the steps below:
