1. Server Availability
Before attempting any of the methods mentioned below, ensure that the Xbox servers are up and running. The Xbox servers might be undergoing maintenance when you try to download the game. Follow these steps to check the server availability of Xbox Live:
2. Repair and reset the Xbox and Microsoft Store.
2.1 Repair and reset the Xbox gaming application.
Follow these steps to repair and reset the Xbox gaming applications:
2.2 Repair and Reset the Microsoft Store.
Follow these steps to repair and reset the Microsoft store:
3. Install the Xbox Identity Provider.
Xbox identity provider is a service application generally pre-installed on most Windows computers. Still, in cases where it isn’t, it could lead to issues like the one in the discussion. This service creates a bridge between Xbox Live and your computer. This service can pretty easily be installed from the Microsoft store; follow these steps:
4. Uninstall and reinstall gaming services.
Once installed, Restart your computer. After the restart, try installing the game.
5. Perform WsReset.
WsReset is a Microsoft-provided utility tool whose sole purpose is to enable users to clear the Microsoft Store cache. WsReset has the ability to bypass security measures implemented by Microsoft and delete the local app cache of the Microsoft Store, which for some users, may be the cause of them not being able to install Ni no Kuni.
6. Restart the services.
It is possible that the background services necessary for the smooth processing of the Xbox gaming application are either disabled or need a restart. A malfunction in these services can cause issues such as the one under discussion. Follow these steps to restart these services:
7. Log in with the same account.
For some users, a mismatch in logged-in accounts between the Microsoft Store and the Xbox gaming application has led to issues like the one we now face. In this method, we will log out and log in to the Microsoft Store and the Xbox gaming application using a single account. Follow these steps to do so:
8. Reconfigure the date and time.
Microsoft-provided services rely on saving data with the date and time linked to it. If, for some reason, the time and date configured on your computer are incorrect, it could lead to confusion, and as a result, trigger errors such as trouble installing games. Follow these steps to reconfigure your computer’s date and time:
9. Uninstall and reinstall the Xbox gaming application.
If repairing and resetting the application did not work for you, it is possible that the problem can be resolved by simply reinstalling both applications. The procedure is quite straightforward; follow these steps to do so:
