The Welcome screen is the interface where Windows 10 users log onto their computer using any one of their accounts. Finding the computer frozen on this screen is not only a widespread problem but also a highly frustrating one since it renders the affected system completely unusable. Various factors, such as a faulty system update or an unrelated software issue, can cause a Windows 10 computer to get stuck on the Welcome screen, and this can sometimes happen unexpectedly. Regardless of the cause, it is important to resolve this issue. The most effective solution is to attempt a Startup Repair. Below are the solutions you need to follow to fix a Windows 10 computer that is stuck on the Welcome screen:
1. Disable All Connected Devices
Detaching all peripherals from your PC might seem like a simplistic approach, but it’s a proven troubleshooting step that can get your system past the Welcome screen. Peripheral devices such as USB drives, external keyboards, or even a mouse can sometimes interfere with the boot process due to hardware conflicts or errors. By removing these external devices, you allow your computer to start without any potential disruptions, helping to fix the issue. Once you’ve successfully logged in, you can then reconnect each device one by one to identify if a particular piece of hardware was causing the problem.
2. Disconnect from the Internet
In certain situations, your Windows 10 device may attempt to perform background operations that require internet access, such as software updates or log-in assistance features. If these processes experience issues or interruptions, it might cause the system to hang on the Welcome screen. By disconnecting the internet connection, you can stop these background activities, potentially allowing the system to bypass the problematic step and proceed to the desktop environment. This simple act of disconnecting can be an effective troubleshooting measure to get past the Welcome screen.
3. Use Automatic Repair
This handy built-in tool dives into your system to fix startup issues, scanning for irregularities and errors that might be causing the frustrating hang-up at the Welcome screen. By utilizing the self-repair mechanisms of Windows 10, Automatic Repair can often replace problematic files, restore default settings, and breathe life back into your computer without compromising your personal data.
4. Use a Bootable CD/USB for System Repair
If other methods fail, repairing your PC with a bootable CD/USB is another option. This approach works by bypassing the system’s own startup sequence, utilizing external setup files and repair utilities to correct the underlying issues that prevent Windows from reaching the login screen. By doing so, you can access advanced repair options that may restore system functionality without the constraints of a non-bootable internal environment. Be warned that all content on the media will be erased, so back up any important files beforehand.
5. Run System Checks Using Command Prompt
By executing specific commands, you search for and repair corrupted files, inspect the disk for bad sectors, and fix boot-related issues—all of which could be causing the system to hang on the Welcome screen. This step is similar to giving your computer an internal health check-up and, if successful, can restore it to its normal boot sequence.
Note: After attempting the methods above, you might see the error message “Automatic Repair couldn’t repair your PC.” If none of the solutions are effective, consider booting into safe mode, backing up your data, and performing a clean installation of Windows 10.
