What Causes the Roku to not Connect and How to Fix it?
We found the underlying causes to be:
1. Power Cycle your Router
There might be a buildup of corrupt DNS cache in the router and this might prevent the device from being able to establish a secure connection with its servers which might trigger this error. Therefore, in this step, we will be completely PowerCycling the router to get rid of this cache. For that:
2. Set up a New Connection
In some cases, the SSID or the password for the internet connection might not have been registered properly due to which this error is being triggered. Therefore, in this step, we will be setting up a new connection. For that:
3. Contact Support
This issue is mostly related to an issue with either service blockage on Roku’s end or due to the lack of support from a particular channel. Therefore, it is recommended that you check in with Roku’s customer support and inform them of the exact issue that you are facing. They will be able to assist you better in this regard.
