The problem is frustrating and not so simple to figure out why. Now, the problem isn’t merely inconvenient; it’s a puzzle. It doesn’t come with a manual or a straightforward solution. In this post, let’s take a look at a variety of different solutions you can try when Crunchyroll subtitles are not working on your laptop, smartphone, or TV. There are plenty of reasons why your subtitles aren’t working on Crunchyroll. Fortunately, we’ve analyzed all of them and compiled this list of solutions that should you have covered no matter what your issue is. These solutions cover a mix of both mobile and desktop/laptop devices.
1. Relaunch the App & Restart Your Phone
Relaunching the Crunchyroll app is effective for clearing temporary glitches and resetting the app’s state. Restarting the app closes all existing processes, offering a clean slate for a fresh start. Here’s a simple guide on how to do it: Restarting your phone on top of this will refresh everything so that when you relaunch the app, any temporary issues resolve themselves on their own. We have a dedicated guide on how to turn off any phone that you can check out, then just hold the power button to turn it back on. Read More: How to Restart Phone without Power Button (Android & iOS)
2. Verify Subtitle Availability
Whether you’re on mobile or website, make sure the anime you’re watching on Crunchyroll actually supports subtitles. Some might not have subtitles at all. If that’s the case, consider exploring other shows or checking for updates on subtitle availability. It’s a quick step to ensure you’re not troubleshooting a non-existent issue. To check whether the anime you’re watching has subtitles or not, simply glance over to the player’s toolbar and click/tap on the Settings icon, then the Subtitles/CC option.
3. Check Subtitle Settings
One of the most common reasons subtitles don’t appear while watching shows is because they aren’t enabled in the first place. It’s easy to overlook, and we often wonder why it isn’t working. Sometimes, subtitles need to be manually enabled each time you play a video.
Enable Closed Captions on Mobile:
Enable Closed Captions on Desktop (Web):
Enable Closed Captions on TV:
4. Toggle Subtitles on and Off
Toggling the subtitles off and then turning them back on can effectively address temporary issues or glitches that may occur on the backend. This action essentially refreshes the system, providing it with another opportunity to reload and display the subtitles accurately.
5. Disable VPN
Turning off your VPN can help if Crunchyroll subtitles aren’t working. VPNs mask your geographical location confusing Crunchyroll about where you are, which maybe causing subtitle issues. Content is very often region-specific due to licensing agreements and a VPN might trigger content restrictions. Moreover, VPNs can also slow down your internet, making subtitles load slowly. Though do note that, it’s a trade-off between fixing subtitles and giving up a bit of privacy. Read More: What is the Difference Between a Proxy and VPN
6. Clear Browser Cache
Clearing the browser cache while troubleshooting issues with crunchyroll is a logical idea since cache stores temporary data from websites, which might include subtitles. Over time, this stored data can become outdated and cause problems. By clearing the browser cache, you force the browser to fetch the data (captions) freshly from Crunchyroll’s servers. We have a dedicated guide on how to clear Cache in any Windows browser that you can check out, but we’ll include Chrome here since it’s the most popular option:
On Chrome:
Read More: How to Clear Cache in Microsoft Edge
On Safari:
7. Update the Crunchyroll App
Updating the Crunchyroll app is crucial, especially when a previous update may have impacted subtitle functionality. App updates typically encompass bug fixes, security enhancements, and improvements designed to address issues such as subtitles not playing correctly.
On iPhone:
On Android:
8. Trick with Two Tabs on Crunchyroll
If you’re having trouble understanding what characters are saying in Crunchyroll, try this easy trick. Open two tabs in your internet browser—one for sound and one for subtitles. This way, you can catch every word.
In the sound tab, choose the language you prefer.In the other tab, turn off the sound and let the subtitles run, making this your main tab where you also watch the video.
Read More: The 7 Best Web Browsers For Every Kind of User
