The primary issue caused by this DLL file often arises from its misuse or manipulation by remote tech support scammers exploiting vulnerabilities in various software, including AnyDesk. They may deploy the gcapi.dll file to execute unauthorized actions or access malware permissions without the user’s knowledge. If the gcapi.dll file is found in unexpected locations or is flagged by security software, it may indicate a security concern, necessitating further investigation. In this article, we will provide an effective solution for dealing with and removing the unexpected gcapi.dll file from your computer.
Step 1: Uninstall AnyDesk Completely
First, uninstall AnyDesk from your computer to remove any potentially corrupted files within the application.
Step 2: Conduct a Full System Virus Scan
After uninstalling AnyDesk, conduct a full system virus scan to ensure the gcapi.dll file is removed reliably and smoothly.
Step 3: Clean Boot your Computer
Performing a clean boot helps determine if third-party services or applications are causing issues on your computer. Return to Normal State: To return your computer to its normal state after troubleshooting:
Step 4: Run RKill
RKill is a tool that can terminate known malware processes, allowing other security software to remove them effectively. It is commonly used as a preliminary step when addressing malware infections.
Step 5: Reinstall AnyDesk Version above 6.0.10
AnyDesk has announced in their official communication that additional security checks have been implemented starting with the Windows version 6.1.0, which includes verifying the integrity of a gcapi.dll file. Hence, it is advised to install a version that is 6.0.10 or newer. Source: CVE-2020-35483: DLL Hijacking vulnerability – AnyDesk
