Regardless of who you’re talking to, the chat history is saved and can be accessed easily. In this guide, we will go over the importance of live chat history and how you can find it on any device. Having a chat history can serve as a written record in case of disputes over refunds or product quality. It can also help you track the resolution process of any issues you’ve faced, providing a timeline that can be useful for future reference. This can be useful when you want to revisit an old chat to automatically solve a new issue you are facing, such as knowing how late you can cancel an order once it is confirmed. Your chat history will include the date and time of the chat, the customer service representative’s name, and the entire conversation transcript.
On Desktop
If you accidentally pressed a new chat, you can always scroll up, and the previous chat will be displayed to you.
On Mobile
Conclusion
