Backend issues on the server are the primary cause of this error. Unfortunately, there is no official acknowledgment of this troublesome bug from the developers. Affected players find their items and battle pass rewards inaccessible. Below are some potential solutions to resolve this issue.
1. Check Server Status
Since this error mainly originates from a server-side problem, it is advised to verify the game’s server status first. By doing so, you’re basically making sure that the problem does not come from the game provider’s end. If an outage or maintenance is in progress, it’s likely the source of the error, and understanding this can save you time. You’ll know to simply wait for the developers to resolve the server-side problems rather than performing further troubleshooting.
2. Flush Your DNS
By clearing the DNS cache, your computer forgets any previous DNS configurations it has stored. This means that the next time you attempt to connect to the game’s servers, your system will make a fresh request to locate the server IP address. If issues comes from an outdated or corrupted cache entry, this fresh lookup could bypass those issues. Note: Reset your internet router by unplugging its power supply for 30 seconds before reconnecting it. Note: It is advisable to use an ethernet cable instead of WI-FI for a more stable connection.
3. Re-Login to Your Activision Account
When you log out and log back into your Activision account, it can clear temporary data conflicts or session-related bugs. This process refreshes your authentication tokens and re-synchronizes your profile with the game servers, which may clear up any mismatch or old data causing the error message to appear. Hence, re-authenticating might be the immediate fix to getting you back into the game without further frustration.
4. Temporarily Disable Firewall/Antivirus
These security programs can sometimes be overprotective, mistaking game files for potential threats and blocking them. By disabling them briefly, you’re making sure that these protective measures aren’t the cause of your connectivity issues, allowing a direct, unrestricted line to the game’s servers. Windows Firewall: Note: Re-enable your firewall settings after testing the game for the error. Windows Defender: Note: Re-enable your Windows Defender settings after testing the game for the error.
5. Use a VPN
A VPN (Virtual Private Network) allows you to route your game connection through a different region. Server-side errors can be localized to certain geographical locations. Using a VPN may enable you to bypass these restrictions by switching among different regions to check for error consistency. Note: Download VPN software at your discretion and risk.
6. Scan and Repair Game Files
This process thoroughly compares your local game files with the new versions housed on the game’s official servers. If it detects any inconsistency, such as missing or corrupted files, it automatically gets and reinstalls the correct versions. This not only makes sure that all game components are up to date and intact but also helps in fixing any issues that might be causing the game to stumble during startup or gameplay. Note: Make sure the game is updated if an update is available. Note: Restart your PC afterward. If your issue persists after attempting these solutions, consider reaching out to Activision’s support team for further assistance.
