In some instances, you may encounter the “MENU_AUTHENTICATION_FAILED_EPIC” error message. This is essentially the same as the account connection failure issue. The methods outlined below can also be applied to resolve the MENU_AUTHENTICATION_FAILED_EPIC message. To resolve the issue, ensure the game can connect to your Epic Games account; this will allow uninterrupted gameplay. In this article, we will guide you through several simple solutions to resolve the ‘account connection failed’ issue.
1. Launch Epic Games as Administrator
You should start off by running the Epic Games Launcher as an admin when stumbling upon the account connection failed error message. This will grant the launcher administrative privileges which the game process will be able to inherit directly from the parent. Providing the game process with adequate permissions often resolves connectivity issues. It’s easy to do. Please follow the instructions below:
2. Remove Third-Party Overlays
Third-party apps on your computer may include an in-game overlay. However, the integration of third-party software with game files can sometimes lead to issues. In this scenario, you need to disable any third-party overlays on your PC that interfere with Alan Wake 2 game files. This includes apps like Discord, GeForce Experience, MSI Afterburner, or other programs with an overlay. To disable the overlays for Discord and GeForce Experience, follow the instructions below:
2.1. Discord
2.2. GeForce Experience
3. Disconnect VPN Connection
Using a VPN on your computer can disrupt the connection with Alan Wake 2 and your Epic Games account. The common connectivity problems with VPN servers arise from the need to tunnel your connection through several servers. Accordingly, disconnect your VPN connection and check if this resolves the issue. To disconnect a VPN connected to Windows, follow these instructions:
4. Change DNS Server
Your network’s DNS server can affect your computer’s connectivity. This is because DNS servers convert domain names into corresponding IP addresses, which are then used for server connection. If the DNS server cannot translate your connection due to an inconsistency, you’ll need to switch to a different DNS server. You can make this change in your Windows Network settings using the instructions below:
5. Reset Network Settings
If changing the DNS server doesn’t resolve the issue, your system’s network configuration may be the cause. In this case, you’ll need to reset the Windows network settings to default. This will uninstall all network adapters, including third-party and VPN connections, from your system. If using WiFi, you will need to reconnect as the connection will be lost. To reset your network settings, follow these instructions:
6. Perform a Clean Boot
Another cause of the connection issue with Alan Wake 2 may be background programs and services. These can interfere with the game files and processes, preventing proper operation. When this occurs, perform a clean boot to start your computer with only the essential Windows services running. Consequently, all other apps and services will be disabled upon startup. If the connection issue with Alan Wake 2 resolves after a clean boot, identify the problem source by enabling services in the System Configuration tool. Follow these instructions on executing a clean boot:
7. Reinstall Alan Wake 2
If the problem persists after the above methods, you will need to reinstall Alan Wake 2 on your system. Also, execute a clean reinstall of the Epic Games Launcher app to remedy any issues causing the problem. To do this, follow the instructions below: These methods should help you mitigate the account connection failed issue in Alan Wake 2. In the unfortunate case where the problem persists, contact the Alan Wake 2 support team and ask the support agents for further assistance regarding the error.
