Fortunately, this issue can be resolved quite easily. Follow the solutions below to address your issue.
1. Configure Compatibility Settings
When it comes to crashes, a compatibility issue is a very common problem because Roblox has its own optimizations, which conflict with the Windows optimizations applied to Roblox by default. Moreover, if your Roblox cannot access the required redistributables, it will also cause crashes. Hence, to fix this issue, begin by configuring the compatibility settings using the following steps:
2. Clean up Your System Disk
Disk cleanup is a utility that removes junk files such as temporary files, DirectX cache, removed data stored in the Recycle bin, and more. Cleaning these temporary files can help eliminate any corrupted ROBLOX cache, which in turn forces ROBLOX to create a new cache from scratch. This process refreshes the game and can potentially resolve the issue you are experiencing.
3. Install the Microsoft Store Roblox version
If you haven’t tried the Roblox Microsoft Store version yet, it’s worth giving it a shot. There have been reports suggesting that Roblox crashes are more prevalent on the client version. Installing the Microsoft Store version, which is similar to the client version, may help resolve the issue. Follow these steps to install the Microsoft Store version of Roblox:
4. Clear Roblox Cache
Roblox cache files are similar to temporary files, but they store important data such as user login information and frequently accessed application data. These cache files are created by applications to improve loading times and enhance the user experience. If the Roblox cache files become corrupted, it can lead to improper functioning of Roblox and even cause crashes. To address this issue, try clearing the Roblox cache files by following these steps:
5. Reinstall Roblox Completely
If you are still experiencing the error, reinstalling Roblox completely from your system may be the final option to consider. The error message “An unexpected error occurred, and Roblox needs to quit” suggests that there are corrupted files in the Roblox directory, which are preventing it from running properly. To confirm this, you can attempt reinstalling Roblox by following these steps:
6. Contact Roblox Support
In case the error still persists after following all the solutions, you can do little else but contact the Roblox support team. The support team will assist you in resolving this issue by inspecting the computer and examining the event logs. To contact the Roblox team, please follow the provided steps.
