How To Fix Cannot Communicate Using Ssl Error On Ps4

It appears that a local network glitch, which prevents the console from connecting to the PlayStation Network (PSN), can cause this issue. Resetting the console can often remedy this problem. If you’re using a SonicWall firewall device, you can resolve the issue by enabling Consistent NAT in your SonicWall settings. In some cases, you may need to either disable SSL Control or configure the associated policy violation to log the event rather than block the connection. Without a dedicated firewall device, check to see if UPnP (Universal Plug and Play) is activated on your network. If not, you should enable it in your router settings to ensure that the necessary ports for your game console are forwarded. If the issue only occurs when using the integrated web browser connected to a public Wi-Fi, consider switching from HTTPS to HTTP to enable page loading. In rare instances, corrupted firmware—often caused by an unexpected shutdown during an update installation—may be the culprit. If this is the case, attempt to install the new firmware via Safe Mode and perform a power cycle procedure.

Method 1: Restart or Reset Your Router

Many users experiencing the ‘Cannot Communicate Using SSL‘ error have been able to resolve it by refreshing their home network, either through a restart or a reset. Starting with a network refresh is recommended as it’s the least invasive method and preserves your network credentials and settings. Perform a network restart by turning off your router with the power button, waiting a full minute, and then turning it back on. Ensure the process is complete by removing the power cable from the outlet for several seconds to drain the power capacitors. If that doesn’t resolve the issue, consider resetting your network. This action may reset custom login credentials and network settings. Use a sharp object to press the reset button for about 10 seconds until all the LEDs blink simultaneously. If restarting or resetting your router does not resolve the issue, proceed to the next potential fix below.

Method 2: Enable Consistent NAT

The ‘Cannot Communicate Using SSL‘ error may also occur if Consistent NAT is not enabled. This feature ensures compatibility for peer-to-peer applications that rely on a consistent IP address for connections—a requirement for PSN and VoIP services. Many users have alleviated the ‘Cannot Communicate Using SSL‘ error by enabling Consistent NAT on their SonicWall settings and restarting the network security device. Follow this guide to enable Consistent NAT on SonicWall: Proceed to the next fix if this method does not resolve your issue or if the steps are not applicable.

Method 3: Disable SSL Control

If you’re encountering this issue with a PS3 or an older SonicWall model, it may be necessary to disable SSL Control within your SonicWall settings or change the policy action from ‘Block’ to ‘Log’. Disabling SSL Control or altering the policy violation action has allowed several users to connect their consoles to PSN. If the problem persists after trying the above solution, move on to the next fix.

Method 4: Enable UPnP

Enabling UPnP on your router allows the necessary ports to be automatically forwarded, potentially solving the ‘Cannot Communicate Using SSL‘ issue due to NAT inconsistencies. For a detailed guide on enabling UPnP, refer to the following steps:

Method 5: Use HTTP Instead of HTTPS

The ‘Cannot Communicate Using SSL‘ error may appear when using the PS4’s built-in web browser on a public network. Try switching from HTTPS to HTTP by removing the ‘s’ from ‘https’ in the web address. Reload the page after this adjustment and check if the problem is solved.

Method 6: Update Firmware Version in Safe Mode

Consider the possibility of corrupted firmware preventing secure network communication, which causes the ‘Cannot Communicate Using SSL‘ error when connecting to a network. To update your PS4’s firmware through Safe Mode, follow these instructions: If the error persists, consider the following fix.

Method 7: Change the Default DNS

Changing the default DNS addresses to Google’s equivalents, or IPV6 defaults, has helped some users overcome the ‘Cannot Communicate Using SSL‘ error. Proceed to the next fix if the issue remains.

Method 8: Hard Reset PS4

A hard reset can address potential corrupted data causing the ‘Cannot Communicate Using SSL‘ error.

Method 9: Check the System Clock

SSL errors can sometimes be caused by incorrect system time settings. Ensuring that your PS4’s date and time are correctly set can prevent SSL errors related to certificate verification. If adjusting the system clock doesn’t rectify the issue, proceed to the next method.

Method 10: Change MTU Settings

Modifying the Maximum Transmission Unit (MTU) settings on your PS4 can help resolve network connectivity problems, including SSL errors. If you’re still encountering SSL errors, here’s another method to try.