Before we start fixing this issue, keep in mind that the Erase Assistant is supported only on macOS Monterey or later. To ensure compatibility, verify the version of your Mac’s OS.
Supported Mac Types for Erase Assistant
Eraser Assistant is available only for specific Mac types.
Macs with Apple silicon:
To confirm:
Macs with the Apple T2 Security Chip:
To check:
1. Check the Account Settings of the Mac
To reset a Mac, administrative privileges are necessary. If your account lacks these, it may cause issues. Here’s how to verify:
2. Reinstall the macOS on the Machine
Since the Erase Assistant isn’t compatible with Mac, the only remaining solution is to delete the disk and reinstall the macOS on the machine.
Backup the Data: Before reinstalling the OS on the Mac, first back up the system data. You may choose any method, such as local or cloud backup.Remove the Mac from the iCloud Profile: Regardless of the method used to erase your Mac, remember to remove it from your iCloud profile to prevent future inconvenience.
Reinstall the macOS on Apple Silicon Macs
Reinstall the macOS on Intel-based Macs
Enable FileVault on an Intel-based Mac
If you fail to reinstall macOS on an Intel-based Mac, enable FileVault on the Mac.
3. Use an Erase Script
If none of the above works, you can use an Erase script. For example, this GitHub script.
4. Create a Bootable Installer for Intel-based Macs
If you’re unable to erase an Intel-based Mac, create a bootable installer using an empty USB drive (with a minimum capacity of 14GB) and another Mac. This will allow you to install the OS. Refer to this Apple Support article for steps on creating a bootable macOS installer.
5. Restore the Mac in the DFU Mode
As a last resort, the problematic Mac can be restored by using its DFU mode. If the issue persists, you may contact Apple Support or visit an authorized Apple service center for further troubleshooting.
