Before proceeding, confirm that your card functions correctly with another service.
1. Disable VPN on the Device
Error code 5005 on Ticketmaster can result from having a VPN enabled on your device. This triggers the company’s security measures, which may block the payment from an unrecognized location. Disabling the VPN could resolve the problem.
2. Re-Log into Ticketmaster
Error code 5005 may appear if Ticketmaster has issues authorizing your account on the device. Logging out and back in could be the solution.
3. Update the Payment Info
Error code 5005 could indicate that your Ticketmaster payment information is outdated or incomplete. Updating your payment details might fix the issue.
4. Purchase Tickets Through a Ticketmaster Gift Card
If you’re experiencing server issues preventing ticket purchases, using a Ticketmaster gift card may circumvent the problem. Before proceeding, confirm that gift card payments are accepted for your chosen event.
5. Clear Cookies and Cache of the Browser
Invalid website cookies or corrupt browser cache entries can trigger error code 5005 on Ticketmaster. Clearing your cookies and cache might solve the problem. Before you proceed, make sure to back up any important browser data, such as website logins.
6. Try Another Card or PayPal
If Ticketmaster is having issues processing your payment through the card you’re using, trying an alternative card may eliminate error code 5005.
7. Contact the Fraud Protection Department of Ticketmaster
Your account may have been flagged by Ticketmaster if they detected suspicious activity, which can lead to ticket purchase failures. This could also be caused by unresolved inquiries, such as a pending refund request. In such cases, reach out to Ticketmaster’s Fraud Protection department to have any flags on your account removed.
8. Contact the Card Issuer
If your card issuer utilizes 3D Secure technology, additional authorization may be required for your purchase. Failure to authorize due to disabled phone notifications or text messages could result in error code 5005. Resolve this by getting in touch with your card issuer and requesting the necessary services be activated.
9. Contact the Collections Department of Ticketmaster
A “Cease and Desist” feature on your Ticketmaster account could prevent 3D Secure verification if the company is prohibited from contacting you, which can result in error code 5005. This might be the case if you have opted out of marketing calls. To address this, contact the Collections department at Ticketmaster and consent to communications from them. If the problem continues, you may wish to reach out to Ticketmaster Support for additional assistance.
