Before you begin troubleshooting, make sure that your payment information on your Disney Plus profile is up to date and that your subscription is active. Check your ZIP or postal code, your card details—including the expiration date—and assure that the card is US-based if it’s required by the service’s terms.
1. Restart the Device and Router
Error code 9 can manifest when there is a malfunction in the communication modules of your device or router. A simple restart of both may remedy this issue:
2. Clear the Cache of the Disney Plus App and Browser
An outdated or corrupt cache in the Disney Plus app or your web browser could be the culprit for Error Code 9. Clearing the cache is an effective troubleshooting step.
Clear the App’s Cache
Clear the Browser’s Cache/Cookies
For Chrome, follow these steps:
3. Update the Disney Plus App, Device’s OS, and Browser
Outdated versions of the Disney Plus app, your device’s operating system, or your browser can lead to compatibility problems that result in Error Code 9. Ensuring all are up to date is a crucial step.
Update the Disney Plus App
Update the Device’s OS
For iPhone users:
Update Browser
For Chrome:
4. Change the Audio Output of the Device
Incompatibility between the Disney Plus app and a device’s audio output settings can also trigger Error Code 9. Adjusting the device’s audio output settings may eliminate the error.
5. Reset the Password of the Disney Plus Account
If authentication issues with Disney’s servers are the cause of Error Code 9, resetting the password for your Disney Plus account may clear up the problem.
6. Reinstall the Disney Plus App
Corrupted app components due to an update can also lead to Error Code 9. Reinstalling the Disney Plus app can often fix this issue. For Android devices: If the error still occurs after these steps, try to use the app on a different device or network to identify if the problem is with your primary device. If so, consider restoring your device to factory settings or reach out to Disney Plus Support for additional assistance.
