However, it is possible that the server is running properly without any problems. If that’s the case, it means you have a network issue from your side preventing you from authenticating to the server. In this case, you will have to troubleshoot the issue with the help of this ultimate guide in order to resolve the login failed error. This issue is not limited to any specific platform and has been reported by users on PlayStation 4, PlayStation 5, and PCs alike.
What causes this issue?
The first factor that you need to consider is the username and password. Even if it might sound absurd, you will get the same error if you enter an incorrect username or password. However, in some cases, this issue appears when the servers a down or are under maintenance. Newer cases also suggest that the issue might occur when the servers are full and the queue functionality is not working properly. Some 3rd party AV solutions might interfere with the game and block the connection with the game server. Update: In the past, this problem has also been linked to a scenario in which the cross-play infrastructure was offline.
How to fix this issue?
There are a few things that you can do in order to fix this issue. Some might depend on you, while the rest are things that the developers can fix. Here is how you can fix the Wayfinder Login Failed Error:
1. Check for server status
Since we know that the ‘login failed’ error occurs due to a server issue from the backend, it is advisable to start by checking the server status. To check the server status, you will have to visit the official Twitter page of Wayfinder. If you find any tweet related to the server status indicating that the server is under maintenance or down, then please wait until the developers fix the server problem.
2. Turn Off Windows Defender or third-party anti-virus software
If the server is stable, the problem likely resides in either your PC or your network settings. We will begin by disabling the Windows Defender Firewall or any third-party antivirus software. Sometimes, these firewalls can obstruct the application from transmitting login details to the server. Consequently, the server may return null values, preventing user authentication. Thus, our immediate step is to disable the Windows Defender Firewall.
2.1 Turn off the Windows Defender Firewall
2.2 Turn off third-party antivirus software
If you use third-party antivirus rather than Windows Defender, the following steps might vary.
3. Clear the Cookies and cache files
Cookies are generated by the application when the user sign-in. It is a piece of code that is used by the application to recognize its users. In some cases, when a login error occurs, it is often caused by a problem with the cookies. Thus, in this method, we will try clearing the cookies by following the steps:
4. Verify the game files
After clearing the cache files, if the issue persists, try verifying the game files. This will restore the corrupted files from the game files, which resolves the issue most of the time. To do so, follow the steps:
5. Use a Google DNS server
A DNS or Domain Name System is used to convert human-readable names into IP addresses so that the user can connect to the server. When the DNS server is slow, especially if you play games, it causes network-related errors. Thus, if your DNS is slow, try switching to Google DNS, which is more reliable, secure, and faster than other DNS servers. To switch to the Google DNS server, follow the steps:
6. Use VPN to login
VPN or Virtual Private Network is a service that is often used to access content not allowed in the region. The VPN also hides the user information as it changes the location by changing the route of the connection. So, if there is a problem with your network connection, using the VPN will fix it. There are various VPNs available, and we have a full guide on which VPN is best for you. You can use this ultimate guide to choose the best VPN for yourself.
7. Connect the hotspot or use a different network connection
You can also use a mobile hotspot or a different network connection to log in to the game. This will ensure you whether it is a server problem or a network issue. Now, if you have a Wi-Fi adapter, simply connect the hotspot to your PC. However, if you don’t have a Wi-Fi adapter, you will have to use a USB cable to connect the hotspot. Follow the steps to do so:
8. Reset Network Settings
Resetting the network settings is also a troubleshooting step that allows users to reset the network settings, including DNS and proxy settings. Since you have come so far, consider resetting the network settings. Below are the instructions.
9. Disable Cross-Play
This login failed issue could be also caused by the Cross-Play feature. Servers tend to malfunction when many players from different devices attempt to connect to the game world at the same time. During the initial days after the launch of the game, servers that allowed cross-play were much more unstable than the ones dedicated to a single platform. Note: When you disable the Cross-Play, you won’t be put on the same server as players from other platforms. This can result in better performance, and will fix your login failed issue. Here are the steps on how to disable the Cross-Play: Throughout this ultimate guide, we have included all the solutions. However, if the issue remains, then the final solution you could try is to reinstall the game. Reinstalling the game will fix the corruption in the extracted game files, which might resolve this issue.
