To troubleshoot this issue, you need to confirm an uninterrupted network connection to the PSN servers. The following methods will guide you through resolving this issue.
1. Sign in to PSN via Account Management
Begin by ensuring your PSN account is active when you encounter the Network Sign-in failed error message. The issue mainly occurs when the connection to the PlayStation network fails verification. If the web servers disconnect your account for security reasons, reestablish a connection using the Account Management section as follows:
2. Check PlayStation Network Status
A network outage at PlayStation sometimes leads to sign-in issues. Confirm that the problem isn’t widespread by checking the PlayStation Network status. If there’s a network outage, all you can do is wait for the support team to address it. Check the operational status of regional servers on the PlayStation Network Status website. If everything appears normal, proceed to the next method.
3. Check for System Updates
Outdated system software can cause the PSN connection to fail, as servers require users to have the latest updates installed. To search for and install system updates:
4. Change DNS Server
A malfunctioning DNS server may disrupt your connection to the PlayStation network. Fortunately, you can switch to reliable alternative DNS servers, such as those provided by Cloudflare or Google, to resolve connectivity issues. Change the DNS server on your console:
5. Reset Router
The PSN connection could also be failing due to issues with your own network, such as an IP address flagged by the system that prevents your console from connecting to the servers. Reset your router to obtain a new IP address and clear any router cache that might be causing connection issues:
6. Contact ISP
If none of the above methods resolve the issue, the problem may lie with your Internet Service Provider (ISP). While rare, ISP-related issues can block connectivity to certain services. Reach out to your ISP to inform them of the connectivity issues you’re experiencing. They’re typically able to resolve the problem quickly. If your ISP isn’t at fault, seek support from the PlayStation official support team for further troubleshooting and assistance.
7. Rebuild PlayStation Database
A corrupted database can cause sign-in and other operational issues. Rebuild your PS4’s database using Safe Mode to clean up the data and possibly fix PSN sign-in issues.
8. Factory Reset Your Console
As a last resort, a factory reset can resolve underlying problems by restoring your console to its original settings, but it will erase all data, including saved games, settings, and accounts.
