Network connectivity issues and corrupt backup files are the most common causes of this issue. Using an older version of WhatsApp and incorrect configurations in the app settings can also cause the app to freeze while retrieving large chunks of data. Check the solutions below that we tested on our device when one of our employees faced this issue. Note: We used an Infinix phone for the following settings. If you are using a different brand, such as Samsung, Huawei, Xiaomi, or others, the names of certain settings might differ slightly. Here are some general tips to help you navigate different devices:
1. Verify Network Connection
A stable internet connection is required for the WhatsApp app to sync or restore its data. A poor connection can cause various problems, leading to the app getting stuck at any point. Checking the stability of the internet connection is important for resolving this issue. Here are some tips to improve network connectivity:
Restart Your Router: Unplug your internet router’s power supply for 10-30 seconds before plugging it back in.Switch Network Types: Toggle between Wi-Fi and mobile data to see if one performs better than the other.Move Closer to the Router: Physical obstructions or distance can weaken your Wi-Fi signal. Move closer to your router to improve the connection.Disable Airplane Mode: Slide down your phone’s notification bar and turn Airplane mode on and off to reset network connections.Check for Network Outages: Verify if there are any reported issues with your internet service provider in your area.Use a Different Network: If possible, connect to a different Wi-Fi network or use a mobile hotspot to see if the issue persists.
2. Delete Cache and Storage
Apps store temporary data as cache, which helps reduce loading times and retain user preferences. Clearing the cache can resolve issues caused by corrupted or outdated data. Clearing storage/data will delete all app data, including settings, user accounts, and other saved information, essentially resetting the app. Note: Make sure to save your important data in a backup file or cloud storage before performing these steps.
3. Provide Necessary Permissions
Permissions essential for the app’s functionality being denied can cause unpredictable errors. These permissions often include access to contacts, camera, files, and storage. Ensuring that the app has all necessary permissions granted can help resolve this error. Note: If you are using ad-blockers on your device, turning them off can resolve this error.
4. Disable Battery Optimization
Battery optimization can limit an app’s operations. It might restrict the app from performing its essential tasks to conserve battery life. This setting can be aggressive with certain apps or their features, causing issues.
5. Update WhatsApp
Applications need updates from time to time. Older versions of an app can have bugs and errors that cause operational issues. Updating the app can provide solutions and enhance its functionality. Note: Restart your device to ensure the full effect.
6. Reinstall WhatsApp
Reinstallation involves deleting and installing the app again. This removes all files, including unnecessary data, and frees up storage space. Reinstalling downloads fresh files without any corrupt data. Your device and the app’s servers establish a new connection, fixing any network error. Note: Try using another device to see if the error is caused by the device or persistent across the app. If WhatsApp still gets stuck during the preparing stage despite your best efforts, try registering your issue with their contact support.
