This error indicates that Disney+ understands the media as DRM-protected, and something in your setup, such as a faulty cable, router misconfiguration, etc., does not comply with the requirements for playing DRM-protected media. Several factors can contribute to the protected license error, but the following are identified as common causes:
Outdated Firmware of the Streaming Device: Corrupt or outdated firmware can prevent the proper execution of an app like Disney+, resulting in the protected content error.Auto-Display Refresh Rate of the Streaming Device: If the streaming device’s auto-adjust feature for matching content’s refresh rate to the display’s native rate is misinterpreted as a recording attempt, this can enable the app’s DRM-protection mechanism, causing the error.Corrupt Firmware of the Streaming Device: Corrupted firmware may block Disney+’s operations and lead to the error.
1. Perform a Cold Restart of the Device, TV, and Router
This action helps to reset any temporary communication glitches between the devices and the Disney servers, potentially clearing out any issues causing the error. By power cycling the devices and the router, you can give them a new start, often resolving the licensing error and allowing for normal operation of the Disney+ app.
2. Update the Firmware
By updating the firmware of the streaming device to the latest build, you are making sure that any compatibility issues and bugs that may be causing the protected content license error on Disney+ are resolved. Outdated firmware can prevent the smooth execution of the app, so installing the latest version can potentially resolve the issue and provide a smoother streaming experience.
3. Disable Auto Display Refresh Rate
Turning off the Auto Adjust Display Refresh Rate setting on the streaming device, you can prevent any misinterpretation of recording attempts by the device’s auto-refresh rate feature. This can eliminate compatibility issues and help to resolve the protected content license error experienced while using the Disney+ app.
4. Perform a Network Reset of the Streaming Device
This step will clear any network-related issues within your streaming device, which may be causing error. By resetting the network settings, you are essentially starting over and giving the device a clean slate to connect to the Disney+ servers without any potential issues. This can often resolve network-related issues and resolve the error that you are experiencing.
5. Disable Hardware Acceleration
By disabling hardware acceleration of the browser or device, you are effectively shifting the processing load from the graphics card to the CPU. This can help resolve compatibility issues with Disney+ and reduce protected content license errors, as enabling hardware acceleration may cause conflicts with DRM protection.
6. Disable IPv6 Protocol
When you disable the IPv6 protocol of the TV, you are mainly preventing any potential conflicts that may occur due to the router’s incapability to handle IPv6 traffic effectively. This conflict often leads to protected content license errors on streaming platforms like Disney+. Disabling IPv6 resolves the issue by making sure that the TV communicates using a protocol that is fully supported by the router, thus allowing for smoother streaming without encountering DRM-related errors.
7. Reinstall the Disney+ App
One of the solutions to resolve this error on Disney+ is to reinstall the app. By doing so, any potential corruption within the app’s installation can be eliminated, which often resolves issues related to content license errors. Reinstalling the app can help ensure a clean and functional installation, potentially resolving the problem.
8. Perform a Factory Reset
By performing a factory reset of the streaming device, you can essentially wipe out any corrupted firmware or software issues that might be causing the protected content license error on Disney+. This process restores the device to its original settings, potentially resolving any underlying issues and allow for a clean start of the Disney+ app to function properly.
9. Disable the Network Firewall
Network firewalls, such as PiHole, may block Disney+ traffic, leading to the error. By temporarily disabling the firewall, you can check if it’s the cause of the issue. If the error is resolved, consider whitelisting specific addresses in the firewall settings to maintain security while using Disney+. Warning: Proceed with caution as disabling a network firewall comes with security risks.
10. Use the 2.4 GHz Wi-Fi Band of the Router
One approach that may resolve this error on Disney+ is switching to the 2.4 GHz Wi-Fi band on your router. This can help improve connectivity and stability, as the 5 GHz band may sometimes result in weaker signals affecting the performance of the Disney+ app. Making this change may contribute to a more strong and reliable connection, potentially resolving the issue.
11. Edit the DNS Settings
When you edit the DNS settings of the TV to use a public DNS like Google’s (e.g., 8.8.8.8), it can resolve potential latency and resolution issues with your ISP’s DNS. This can help improve the communication between your TV and the Disney+ servers, potentially resolving the protected content license error.
12. Reset the Router to Factory Defaults
Corruption in the router’s firmware can interfere with the transmission of data between devices and Disney+ servers, causing the protected content license error. A factory reset on the router might resolve this issue. Before proceeding, record all necessary information for re-configuring the router after reset.
