The primary cause of the error is typically related to internet connectivity issues. However, it could also come from a server that is down or overwhelmed. This error is particularly frustrating as it persists on the Samsung Smart TV screen and prevents content browsing. It is therefore essential to resolve the error, but before doing so, it’s important to understand the common reasons that lead to this issue. Now that you are aware of the potential triggers for the error, let’s explore the various methods that could resolve the issue.
Basic Troubleshooting Steps
Unplug the TV and Router – Initially, unplug your Samsung Smart TV and router from the power source. Then, press their power buttons for about 10 seconds to discharge any residual electrical energy. Wait for at least two minutes before turning them back on.Change Smart HUB password – Changing the Smart HUB password has helped many users bypass the error. Using a simpler password may improve your chance of making a successful server connection.Verify Your Network Connection – Limited bandwidth or inconsistent Wi-Fi can cause issues. Consider using an ethernet cable to connect to the network if Wi-Fi proves to be unreliable.
1. Soft Reset your TV
A soft reset of your TV may resolve issues because it acts like a restart of the device. This process closes all running applications, clears temporary data from the memory (RAM), and can help re-establish connections with the server by resolving minor glitches in the software. It’s similar to rebooting a computer, which often fixes temporary software problems without affecting your personal settings or data.
2. Sign out & Sign in to the Samsung Account
Signing out and then signing back in to your Samsung account can clear potential glitches within the TV’s software that are interfering with account synchronization and server communication. By signing out, you effectively reset this connection, and signing back in can initiate a fresh session, potentially resolving the error and restoring normal functionality.
3. Update the TV’s Software
Outdated TV firmware can cause conflicts with newer features and functionality. Regular updates are necessary to prevent such issues. If your TV firmware is outdated, follow the instructions below to update the firmware of your Samsung Smart TV: If a software update isn’t available on the TV, download the firmware from the official website onto a USB stick, then connect it to the TV and install the update. Click YES to install the new version or NO to exit and perform a manual update from the internet. Once completed, check if your issue has been resolved before moving on to the next fix.
4. Reset Smart HUB
Resetting the Smart HUB can resolve the connection problem by restoring the Hub’s settings to their original state, thereby clearing any errors or glitches that may have occurred during its use. This process essentially gives the Smart HUB a fresh start, removing any potentially corrupt data or settings that might be preventing it from connecting to the Samsung servers. It’s similar to restarting a computer when it’s not working correctly; by rebooting the Smart HUB software, it can re-establish a clean and effective connection to the necessary network resources. Note: The default PIN is usually 0000. After resetting, the TV will reboot. Complete the setup and see if the issue has been resolved.
5. Perform Network Reset
Performing a network reset can resolve connectivity issues by restoring all network-related settings to their default state. This process clears any custom configurations that may be causing problems, such as IP address conflicts, incorrect DNS settings, or corrupt Wi-Fi connection profiles. By resetting the network, your TV will forget previous networks and you can set up a fresh connection, potentially eliminating the error and allowing the TV to connect to the Samsung server successfully. After the network resets, check to see if the connection issue is resolved. If it persists, proceed to the next solution.
6. Use VPN
Using a VPN can resolve the connection problem by routing your internet traffic through a server located in a different country, often the one where the TV was originally designed to be used. This can be necessary if the Samsung server is restricting or altering access based on your geographical location. By using a VPN, your TV appears to be accessing the internet from the selected country, which can bypass regional restrictions or blocks and restore full functionality to your Smart TV.
7. Changing the IP Configuration
Changing the IP Configuration, specifically the DNS settings, can help resolve connection problems because it determines how the TV reaches the internet to access Samsung’s servers. By setting the DNS to a public server, you ensure that the TV uses a reliable path to translate web addresses into the numerical IP addresses that are required to retrieve online content. This change can bypass any issues with the default DNS provided by your Internet Service Provider, which might be experiencing outages or other difficulties.
8. Perform TV Hard Reset
Performing a hard reset on your TV will restore it to its original factory settings, which can solve a wide range of technical issues. This process erases all personalized settings, including network configurations, accounts, and preferences, potentially eliminating any conflicts or glitches that may be causing the problem with connecting to the Samsung server. It acts as a complete restart, giving your TV a clean slate to work from and can often resolve issues that other troubleshooting steps cannot. If, after trying all the solutions, the error persists, it is advisable to contact Samsung customer care for further assistance.
