This usually happens when the gameplatformservices.dll file—a crucial part of the Xbox app’s functionality—is damaged, missing, or incompatible. Windows flags this issue with the following message:
“C:\WINDOWS\SYSTEM32\gameplatformservices.dll is either not designed to run on Windows or it contains an error,” along with the error code 0xc0e90002. The gameplatformservices.dll file is a core component of the Xbox app, and if it’s corrupted, the app won’t be able to interact properly with Windows, preventing it from launching. This issue often occurs when Windows updates introduce changes that conflict with or alter DLL files. Incomplete installations of the Xbox app or corrupted cache data can also trigger this problem. Now that you know the potential causes, let’s dive into the solutions.
1. Run SFC and DISM
Running the SFC (System File Checker) and DISM (Deployment Image Servicing and Management) tools can help fix the issue. The SFC tool scans your system for corrupted files and repairs them, while DISM ensures the integrity of your Windows system image. Together, they can resolve underlying issues that might be causing the error.
2. Reset Xbox App
Resetting the Xbox app clears all cached data and restores it to its default state. This removes any corrupted files or settings that might be causing the error.
3. Delete Problematic DLL
Deleting the problematic DLL file forces the app to generate a fresh, uncorrupted version the next time it starts.
4. Clean Install Windows
If none of the previous solutions work, a clean installation of Windows may be necessary. This process removes all existing applications, settings, and files, and installs a fresh version of Windows. A clean install ensures that any corrupted system files, misconfigured settings, or conflicting software are completely eliminated. While this is a more drastic step, it can effectively resolve persistent errors caused by deep-rooted system issues. We have a detailed guide which you can follow to Clean Install your Windows.
