This issue is common across different Chromecast and Google TV devices, including brand-new ones. Sometimes, specific buttons may not respond while in other cases, the remote completely fails to function.
1. Restart the TV and Chromecast with Google TV
2. Reinsert the Remote’s Batteries
Remote malfunctions could also stem from firmware errors or failures of the communication module. Reinserting the batteries can correct this issue.
3. Check for a Stuck Button
A button that remains depressed can prevent the remote from sending signals when prompted. Fixing any stuck buttons may solve the problem.
4. Re-pair the Google TV Remote with the Device
Incorrect pairing between the remote and Chromecast can hinder control. Re-pairing might restore remote functionality.
Re-pair after Reinserting the Batteries
Use the Remote App to Unpair the Old Remote
Use a Keyboard or Mouse to Unpair the Old Remote
If you’re unable to use the remote app, consider unpairing the old remote with a keyboard or mouse, provided your Chromecast device supports this function.
Re-pair Using Another Remote
Having another functioning remote provides an alternate method for re-pairing. If you don’t have another remote and can’t procure one, use the app method as described earlier.
5. Update the Firmware of the Chromecast with Google TV
Out-of-date firmware or bugs in the software of the Chromecast may lead to operational issues. While updates often remedy problems, they can sometimes bring about new bugs or compatibility issues that may require further updates to fix. In any case, updating your Chromecast’s firmware can introduce fixes for these problems. Utilize the remote app, a keyboard, mouse, or another remote to follow these steps.
6. Replace the Remote Batteries
Weak batteries in the remote can affect its performance with the Chromecast with Google TV. Replacing them with new ones may resolve the issue.
7. Thoroughly Clean the Remote
Dust or debris accumulation can cause short circuits, preventing the remote from operating correctly. A detailed cleaning may solve the issue.
8. Reset the Chromecast or TV
Corrupted firmware within the TV or Chromecast can disrupt the remote’s signal reception. A reset may be necessary to fully resolve the issue. Warning: This will erase all the data on the Chromecast and should be attempted only after all other options have been exhausted.
Reset the Chromecast
Reset the TV
9. Remote App Issues
For issues with the remote app, consider the following troubleshooting steps:
Update the Remote App
Enable Floating Remote
Use Another Phone’s Hotspot
Clear Cache and Data of the Remote App (Android Only)
If these measures fail to resolve the issue, try testing the remote with another TV or see if another remote works with the affected TV. For further assistance, contact Google Support and inquire about a potential replacement for your remote, Chromecast, or TV if they are under warranty.
