It should also be noted that there are instances where the bike is completely bricked due to it sustaining substantial physical damage or because of a corrupt firmware update which is extremely rare.
Common Scenarios
Issues when assembling for the first time: This scenario is extremely common where due to incorrect assembly of the machine, it is not able to initialize and doesn’t power on. Problems installing software: Another scenario that is common is ‘smart’ bikes not being able to turn on due to a bad software update or after a factory reset. If the software isn’t installed properly, you might even experience even with out-of-the-box equipment.
How to Fix Peloton not Turning on?
First, we will attempt to connect your Peloton bike to the power if it is already not connected. After performing troubleshooting steps for this, we will move on to connection issues and make sure all the connections are working.
1. Re-seat the Power Cable of the Peloton Product
If the power cable is not properly connected to the power source, the Peloton product will not power on. However, simply reseating the cable will solve the problem.
2. Press and Hold the Power Button
If there is a static current on the Peloton product, it will prevent the main board from detecting the proper power signal from the power supply, causing the product to remain inactive. Here, pressing and holding the power button after disconnecting the power supply will get the job done.
3. Try Another Power Source
The Peloton product won’t turn on if the power source is failing to provide the required current to the product. To address this problem, try another power source.
4. Ensure Proper Connections
If the connections of the Peloton product are loose, it can prevent the device from powering on properly as the current fails to reach the main board. Vibrations from running or cycling sessions can potentially loosen these connections over time. To resolve this issue, carefully inspect the connections and ensure they are securely seated. As there are multiple products, you must ensure that the right cable is connected to the right port during the reseating process. Remember some of these locations may not be available on your product but an equivalent may exist.
Verify and Secure Tablet Connection
Review Back or Bottom Connections
Reseat Magnetic Area Connections
Check the Connection Near the Water Bottle Holder
Reconnect the Cable Behind the Flywheel (Bike Only)
Inspect the Connection Under the Red Knob (Bike Only)
Reseat the Cable in the Frame
Reconnect All the Cables of the Product
Connect Power Directly to the Screen
Try Alternate Cable
If you can pinpoint the specific cable causing the issue, replacing it with a compatible cable should resolve the problem. Keep the cable’s wattage in mind before trying. If you are unable to identify the problematic cable, you can try a process of elimination by replacing each cable individually with a known working cable, such as a USB-C cable (make sure it supports the required wattage) from your laptop. By systematically replacing the cables, you can determine if any particular cable is causing the issue and replace it accordingly. This method can help narrow down the source of the problem and potentially resolve the issue with the Peloton product not turning on.
5. Use Another Power Brick
You will not be able to turn on the Peloton product if its power brick is faulty and as a result, the brick fails to provide the required current to the product. In such a case, trying another power brick will solve the problem. If the previous troubleshooting methods do not resolve the issue, it is advisable to contact Peloton Support for further assistance. If your Peloton product is still under warranty, you may be eligible for a replacement part or even a new one. The Support team may guide you through specific tests or diagnostics to help identify the problematic component or issue.
