At times, water fills the Ice Maker’s tray, but ice is not dispensed. In some cases, large blocks of ice may be found in the tray. Upon inspection, you might discover that although the ice tray is filled, no ice has been dispensed into the container below.
Troubleshooting Prerequisites
Ensure the ice maker is turned on; many models have a button to activate this feature.Confirm that child lock or dispenser lock is not enabled, as this could prevent operation.Verify that the temperature of the freezer is set correctly; ideally, the temperature should be at 0 degrees F, which you can confirm with a thermometer—an essential condition for ice production.Use the Test button on the ice maker to verify that the mechanism is working correctly.
1. Defrost and Clean the Ice Maker
Ice build-up around the ice maker or its sensor may disable its operation. To address this, defrost and clean the ice maker. Prior to starting, disconnect the refrigerator from the power source.
Defrost with a Button
Use Forced Defrost
Defrost Without a Button
Clean the Refrigerator and Ice Maker
Once defrosted:
2. Clear the Passage to the Compartment Vents
Blocked air vents near the ice maker can disrupt the passage of cool air to the sensor, preventing it from activating the ice dispensing mechanism. Clear any obstructions to resolve this problem.
3. Check the Leveling of the Fridge or Freezer
An unlevel fridge or freezer can hinder proper ice production in the Samsung Ice Maker. Incorrect leveling could lead to water overflow, affecting temperature and preventing ice formation. Adjust the leveling of the appliance slightly to the back or to the side where overflow occurs, about 1/4 inch higher.
4. Adjust the Water Pressure
Low water pressure, due to blockages or leaks in the supply line, can affect the operation of the ice maker. Adjusting the pressure may solve this issue.
5. Reset the Samsung Ice Maker and Fridge
A firmware glitch in the ice maker or fridge may cause the ice maker to malfunction. Resetting both devices to their default settings could rectify the issue.
Reset the Ice Maker
Reset the Fridge
6. Seal the Ice Maker
Air leakage into the ice maker can slow the ice-making process, forcing the mechanism to overcompensate; this may result in a freeze-up around the sensor without dispensing any ice. Proper sealing of the ice maker can prevent this. Consult the owner’s manual for instructions and use only sealants recommended by Samsung. If the issue still persists, get in touch with Samsung Support for further assistance. If your product is out of warranty, you may need to replace the ice maker.
