The main reason for this problem is usually a memory leak or a bug in the Creative Cloud desktop app that keeps the process running when it shouldn’t. Other possible reasons include a broken installation or issues with background services running on your computer. In this article, we will discuss different ways to solve this error.
1. Repair Adobe Creative Cloud
This issue is most likely to occur when Adobe Creative Cloud files are damaged or have been interfered with by other programs. Try repairing Adobe Creative Cloud to see if the problem is fixed.
2. End the Task Using PowerShell
Simply ending the Adobe CEF Helper from Task Manager doesn’t always work, as it can automatically restart. However, if you have repaired the Creative Cloud files, you can force close it using PowerShell.
3. Disable “Launch Creative Cloud at Login”
If the problem is still there, you can try turning off the option to launch Creative Cloud when your computer starts. This will prevent Creative Cloud from running automatically at startup, but won’t stop the processes needed for Creative Cloud apps. Many users reported that this simple trick solved their issue. You can also prevent the Adobe CEF Helper process from running by disabling Adobe Creative Cloud at startup. Here’s how to do it from Task Manager:
4. Perform a Clean Boot
If the above methods haven’t worked, try performing a clean boot. This helps you start Windows with only the essential services and drivers running, so you can see if a third-party program is causing the issue. In this case, we want to disable all unnecessary programs—including Adobe Creative Cloud—to see if that helps.
5. Disable Third-Party Antivirus
Sometimes, antivirus programs can conflict with Adobe CEF Helper, leading to increased CPU or memory usage. Try disabling your antivirus temporarily to check if it helps.
6. Reinstall Adobe Creative Cloud App
If none of the above solutions have worked, your last option is to reinstall Adobe Creative Cloud. Many users have found that reinstalling fixes the issue. You’ll need to first uninstall all Adobe apps before removing Creative Cloud itself.
