The main cause is wrong settings, but other reasons might be a weak network connection, outdated software, incompatible devices, or app glitches. In this article, we will discuss different ways to solve this error.
1. Use the Manual Drop-In Feature
Manually starting Drop-In lets you skip possible app problems and directly check the feature on specific devices. This ensures that the Drop-In function is turned on and working, helping you figure out if the issue is with the device settings or the app.
2. Allow Your User Account to Use Drop-In
Allowing your Alexa account to use Drop-In makes sure the feature is set up and working correctly. Without this permission, Alexa can’t start or receive Drop-In requests because the account doesn’t have the needed access. This step checks that your account settings meet the feature’s needs, fixing any related problems. Note: Alexa might prompt you to enable this feature via a pop-up if you tap the chat bubble at the bottom of the screen. If using the chat function didn’t prompt Alexa to ask whether you want to enable the Drop-In function, you can enable it manually by following these steps:
3. Ensure that Communications Are Enabled for Each Device
To ensure smooth communication between devices, make sure the Communications feature is turned on for each Alexa device. Without this setting, Drop-In and calling won’t work correctly because the devices can’t send or receive voice data. Turning on this option ensures the feature works as it should.
4. Reinstall the Alexa App
Reinstalling the Alexa app removes any problems with corrupted files or bugs that might stop the Drop-In feature from working correctly. This gives you the latest version of the app without any old settings getting in the way.
4.2 Reinstall the Alexa App on iOS
