This means your account is trying to stream on too many devices at the same time. It often happens if your account is being used on more devices than allowed. However, issues with your internet settings (like DNS problems), VPN connections, or bugs in the app can also cause this error. There are several ways to fix this. Below, you’ll find step-by-step methods tailored for TVs, phones, and PCs.
1. Check the Server Status
Start by visiting sites like Downdetector or IsItDownRightNow. These sites display current server status and any recent issues reported by users. You can also see how many people have reported problems. Feel free to leave your own report as well. If you don’t find much information on these sites, try checking the official Twitter account of Prime Video. Here, the developers post updates about ongoing issues or scheduled maintenance. Look for recent posts that might describe your situation.
2. Restart the TV from the remote
The next thing to try is restarting your TV using the remote. Most modern TVs allow you to perform a soft reset with the remote, which can clear temporary glitches that might prevent Prime Video from working.
3. Unplug and Replug your TV
Doing a power cycle on your TV can help fix Prime Video issues, as this fully resets your TV and clears out any leftover temporary data.
4. Update your TV
Note: Many TVs have “Auto Update” enabled by default, but sometimes you may still need to update manually.
5. Reset your Network
If your internet connection is unstable, Prime Video may not work properly. Resetting your TV’s network settings can often solve these issues.
6. Clear the Cache and All Data (for mobile devices)
If you’re having trouble with Prime Video on your phone, corrupted or outdated app files could be the problem. Clearing cache and data often helps. For more details, see our separate guide on how to clear the cache.
7. Update the App on your Phone
An outdated Prime Video app can also cause issues, especially if auto-updates are turned off or delayed.
