This usually happens if you are trying to install regular drivers on systems with special (OEM), built-in (embedded), or older (legacy) AMD graphics cards. Sometimes, this error can also appear because of incorrect BIOS settings or damaged firmware. In this article, we will discuss different ways to solve this error.
1. Use the AMD Driver Selector
AMD Software includes generic drivers that support many AMD graphics products. However, certain products are not supported by AMD Software:
Customized AMD Graphics (tailored for specific manufacturers or OEMs)Legacy AMD graphics (over 5 years old)Embedded AMD graphics
If your graphics card falls into any of these categories, AMD Software won’t be able to update your drivers and you’ll need to use the AMD Driver Selector website tool to manually find and install the correct driver.
2. Update Driver via Windows Update (if applicable)
Some AMD APUs (Advanced Processing Units) are only supported through Windows Update, and AMD Software cannot update them. If you have one of these models, you’ll need to update your drivers through Windows Update.
AMD A4/A6/A8-3000 Series APUsAMD E2-3200 APUAMD E2-3000M APUAMD E2-2000 APUAMD E1/E2-1000 Series APUsAMD E-200/300/400 Series APUsAMD C-Series APUsAMD Z-Series APUs
If you have one of these, follow these steps to update your AMD graphics driver via Windows Update:
3. Clean Installing GPU Driver
If none of the previous solutions have worked, driver files or their dependencies might be corrupted, making it impossible for AMD Software to update drivers. A clean installation is recommended. This process removes all AMD driver files and any leftover entries, ensuring a fresh installation.
3. Disable the Integrated GPU (if applicable)
On laptops or PCs with an integrated ATI Radeon GPU (often ATI Radeon 3000 and below), AMD Software might try updating the integrated (built-in) GPU instead of your dedicated one. Disabling the integrated GPU can fix this. Depending on your system, you can disable the integrated GPU through either Device Manager or BIOS.
3.1. Disable Integrated GPU via Device Manager
3.2. Disable Integrated GPU via BIOS
4. Doing a Repair Install or Clean Install of Windows
If none of the above methods work, the best way to resolve persistent errors may be to reset or repair your Windows installation. A repair install (also called an in-place upgrade) refreshes all system files without affecting your personal files, apps, or games. It’s like giving Windows a fresh start while keeping your data. If you don’t mind losing your data or want a completely fresh system, you can do a clean install, which wipes everything and reinstall Windows.
