The most common reason for this error is that EA’s servers are busy and are blocking friend searches while the matchmaking service is crowded. Other causes can include sending wrong friend requests or trying to search for friends who are on different platforms or in different regions. Now that we have covered the possible causes, let’s walk through some proven solutions that have worked for others experiencing the same error.
1. Check for EA Server Problems
Before moving on to the fixes below, it’s important to check if there are any server-side issues with Apex Legends. If the problem is from EA’s side, it’s out of your control, and you’ll need to wait until the servers are restored. You can check the server status using websites like DownDetector or the official EA Help Twitter account. This will let you know if Apex Legends is currently experiencing any ongoing server issues. If everything is normal with the servers, then the issue might be related to your internet connection or device settings.
2. Check for Internet Issues
As mentioned above, unstable or slow internet can often cause this error. Here are some simple steps to troubleshoot your network:
3. Restart Your Gaming Device
Many users on the Official EA forum have reported that a simple restart fixed the search error. Make sure to completely close Apex Legends and restart your console or PC. After your device reboots, launch Apex Legends again and try searching for your friend to see if the error is gone. This quick step often clears minor bugs and works for users on PC, Xbox, and PlayStation.
4. Change the Date & Time on Your Device
This solution might seem unusual, but setting your device’s date and time forward by a few days has helped many players fix this error. Often, the error appears when your device’s time doesn’t match what the Apex Legends servers expect. Changing your date and time can help you bypass this issue. The steps will vary based on your device:
4.1. For PC
If you’re on Windows, follow these steps to adjust your date and time: Reopen Apex Legends and check if the error is resolved.
4.2. For Xbox One & Xbox Series X/S
Console users can also fix the error by changing the date and time: After saving your changes, launch the game and test the search function.
4.3. For PS4
To change the time and date settings on your PS4, follow these steps: Try searching for a friend again to see if the error is fixed.
4.4. For PS5
On the PS5, changing the date and time is a bit different, as this option is under the System menu: Set the date forward, save changes, and check if the issue is gone.
5. Reboot or Reset Your Router
Unstable network connections or trouble with your router can prevent Apex Legends from finding and adding friends. Try restarting your router: To Refresh your Network:
Either press the Restart button on your router or switch it off and on using the power button.If there is no dedicated restart button, unplug the power cable for a minute, then reconnect.
If restarting doesn’t help, perform a full reset: – Find the Reset button on your router (you may need a pointed object). – Hold the button for at least 10 seconds. The router LEDs will start blinking to indicate the reset. After the router reboots, launch Apex Legends and try again.
6. Flush DNS Cache (PC Only)
If you’re playing on a Windows PC and the above steps haven’t worked, clearing the DNS cache can help. This resets your network settings and can resolve many connection issues. Restart your PC, launch Apex Legends, and check if you can now add friends without error. If not, try the next solution.
7. Update the Game
If an update is available for Apex Legends, installing it might fix the error. Developers often release hotfixes that resolve server or connectivity issues. This applies to all devices (Windows, Xbox, and PlayStation). Make sure your game and device have enough storage space for updates. Note: Sometimes updates don’t install automatically if your device is low on storage.
7.1. Update Apex Legends on PC
Game updates on PC are usually managed through the Microsoft Store.
7.2. Update Apex Legends on Xbox One
7.3. Update Apex Legends on PS4
If you are on PS4, follow these steps to manually update the game: After updating, restart your PS4 and relaunch Apex Legends. Try to search for your friend again.
